UncommonGoods Seasonal Vendor Operations Coordinator( Work From Home) in Brooklyn, New York
Seasonal Vendor Operations Coordinator( Work From Home) at Uncommon Goods (View all jobs)
Seasonal Remote Vendor Operations Coordinator
Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a variety of items that they love to surprise loved ones with (and treat themselves, too)!
We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here (https://www.uncommongoods.com/our-story) .
The best part of Uncommon Goods is us—our team. We've been around for over 22 years because of all the wonderful people who make UG the one-of-a-kind company it is.
Learn more about our products (https://www.uncommongoods.com/our-products) , B Corp (https://www.uncommongoods.com/our-story) certification, guiding principles (https://www.uncommongoods.com/blog/2019/uncommon-values-our-guiding-principles/) , Better to Give (https://www.uncommongoods.com/all/better) program, and team members (https://www.uncommongoods.com/staff-bios) you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here (https://aaronkwittken.com/brand-on-purpose/uncommon-goods-dave-bolotsky) and here (https://art19.com/shows/the-sydcast/episodes/05b45baf-7c4b-4973-b3ea-7372b965d31d) .
EVERYONE IS WELCOME HERE
At Uncommon Goods, we believe we’re all out of the ordinary. That’s why we’re committed to making diversity, inclusion, equity, and belonging part of everything we do. In pursuit of that goal, we’ve made significant changes to our business, from how we find our products to how we build and cultivate our team. Our hope is to be everyone’s favorite place to work!
ABOUT THE ROLE
We are currently seeking someone who is extremely well-organized and detail-oriented to join our team as a Seasonal Vendor Operations Coordinator . This will be a fully remote position requiring you to have a private space with a computer/laptop, stable internet connection, and headset. This role is expected to last until approximately 12/23/21. We are accepting applications from people located in NY.
This is a fully remote role, and you must be a resident of New York State. You will provide your own computer, internet connection, and headset device.
You are detail oriented and a great communicator. You have strong problem-solving skills and will go above and beyond to get the job done. You are great at problem solving, prioritizing your workload and comfortable working independently. You are willing to work as part of a Team and are innovative.
Assist our vendors via phone and email regarding order and or account inquiries, including short-term transitioning to drop shipping.
Manage day-to-day relationships with internal and external teams.
Maintain vendor relationships while driving performance improvements and program growth through communication.
Managing on time metrics, resolving order problems and cancellations and partner with vendors on sharing and implementation of best practices.
Lead and develop strong relationships with internal departments to ensure operational standards and best practices are supported throughout the holiday season.
Additional responsibilities as needed.
SKILLS & QUALIFICATIONS
Meticulous attention to detail and highly organized.
Excellent communication skills over the phone, through email and in person
Ability to perform in a fast-paced environment
Track record for exceeding expectations and striving for excellence
Ability to manage projects and meet deadlines with minimal supervision
Strong problem-solving skills and the ability to think outside the box
Comfort working with Microsoft Excel
Knowledge of Zendesk Ticketing System is a plus
This is a 100% remote position. Applicants must be able to work from home in a quiet location with minimal disruptions.
Applicants must have video capabilities for meetings, training, and coaching sessions
Remote work location must meet the following requirements:
A space that contains a suitable workstation and a chair for working as well as a headset for taking calls.
A Windows 7 or 10 laptop or desktop. If using a mac, you must be running High Sierra minimum
Access to a reliable DSL internet connection
Ability to work remotely from the same location for all shifts
Ability to resolve basic computer, internet and phone connectivity issues
If you have experience in the above and are interested in joining an outstanding company, we welcome you to apply.
Competitive hourly wage at $20 / hr
Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
40% discount on our products
Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and regular testing for all on-site team members; PPE, including masks, is required; and workspaces provide recommended social distancing.
To apply, please submit:
Cover letter (optional)