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JPMorgan Chase Securities Services - Alternative Investor Relations Operations - Associate in Brooklyn, New York

About J.P. Morgan Corporate & Investment Bank (CIB)

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About Alternative Investment Services (AIS)

AIS is a division within the CIB that provides fund administration and middle office services to single manager hedge funds, private equity, and fund of hedge funds. AIS is one of JPMorgan's fastest growing businesses and one of the fastest growing administrators in the market. Today AIS has over $540 billion in assets under administration and custody, over 1,200 employees and offices in New York, Boston, Dublin, Hong Kong, London and Sydney.

About Alternative Investor Relations Operations (IR Ops)

IR Ops is responsible for processing investor transactions, maintaining the investor registers, monitoring AML KYC, producing and distributing reporting and responding to inbound inquiries from our clients and investors.

Position Responsibilities

  • Review, understand and have the ability to discuss AML KYC regulations requirements

  • Perform KYC analysis on investor accounts in accordance with the established work practices, policies and procedures

  • Respond to investors/clients AML related queries and AML escalations

  • Contribute to AML KYC ongoing and refresher training

  • Participation in investor/client calls and visits as they pertain to AML KYC

  • Monitor accounts for monies received and perform Anti-Money Laundering validations in accordance with the established work practices and procedures

  • Identify and action priority items within appropriate timeframes; escalate issues as necessary; relentlessly resolve aged items

  • Maintain the highest individual and team standards for quality assurance; ensure all work is ‘Audit Ready’

  • Assist with establishing and monitoring key performance indicators (KPIs) and key risk indicators (KRIs)

  • Build relationships with subject matter & system user experts in support of the AML KYC processes

  • Partner within the IR department and across the broader AIS team to ensure the completion of all end-to-end processes in line with JPMorgan Risk Management policies

  • Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk

  • Engage in IR projects including, but not limited to, system testing, etc

  • Extended hours may be required during conversions/deconversions of new business or systems, as well as during peak cycles (year-end, month-end, tax season, etc.)

  • Dedicated to superior client service and able to remain poised under pressure

  • Team player, professional and proactive approach to work, positive attitude

  • Very strong communication skills both oral and written

  • Excellent interpersonal skills

  • Strong organizational skills with a drive for impeccable quality

  • Ability to work with a high level of precision in a fast paced, deadline driven environment

  • Ability to collaborate and solve problems that involve multiple stakeholders

  • Ability to work independently with strong follow through

Job Requirements

  • Bachelors degree required (business discipline preferred)

  • Minimum 3-5 years experience in the Financial Services industry, preferably with prior experience in AML KYC

  • Proficient PC skills (i.e. MS Outlook, MS Office products including Word, Excel etc.)


Demonstrate Adaptability : Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility

Know the Business : Shows understanding of issues relevant to the broad organization and business; keeps that knowledge up-to-date; understands the impact of external events on the organizational plans and objectives

Focus on Customer Needs : Anticipates and identifies customer needs; takes action to meet customer needs; develops effective working relationships with internal and external customers; continually searches for ways to increase customer satisfaction

Manage Disagreements : Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; strives for win/win solutions

Speak Effectively : Demonstrates attention to and conveys understanding of the comments and concerns of others; listens well in a group

Analyze and Solve Problems: Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; includes others in problem‑solving efforts when appropriate

Foster Teamwork: Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams; uses teams to address relevant issues

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.