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UncommonGoods Training and Development Intern- Customer Service (Paid role) in Brooklyn, New York

Training and Development Intern- Customer Service (Paid role)at UncommonGoods(View all jobs)

140 58th Street, Brooklyn, NY

Are you looking to gain some practical training and developing experience to boost your future employment opportunities? Do you want to see what training and developing is like in the real world? We’ve got the perfect internship for you!

UncommonGoods is an online retailer that offers creatively designed, high-quality merchandise. We proudly serve as one of the founding members of the B Corporation, a carefully-screened network of socially-responsible businesses. Our team is comprised of friendly, fun and hard-working people who all work towards the same goals: to create our customer’s favorite place to shop and our team member’s favorite place to work.

About the Role

Our Training and Developing Interns are a part of a team that’s obsessed with our customers, team members, and operational excellence. We’ll provide ongoing learning opportunities from day one with hands-on training in each area of our customer service department.

Some of the areas that you’ll receive experiential learning from include:

  • The inner-workings of a triple bottom line company

  • Training and development

  • Team motivation

  • Leadership

  • Producing and analyzing key business reports

Responsibilities

  • Assist with screening, hiring, training, scheduling, and supervision of our seasonal team (200+ team members)

  • Act as a customer advocate; escalate problems to the right people and help us perform root-cause analysis to ensure that problems are not repeated

  • Analyzing and utilizing metrics for performance management

  • Lead and develop a small team of seasonal team members

  • Collaborating with operations departments on special projects, as assigned

Basic Qualifications

  • Minimum of 90 credits towards a Bachelor’s degree, or your degree has already been earned. Strong preference for business or HR students and graduates.

  • Intermediate to advanced computer skills, including Excel

  • Excellent written and verbal communication

  • Strong organizational skills and attention to detail

  • Available to work 24-40 hours a week, including weekends

  • This paid internship runs from September 10 through December 21

  • Must have availability until 9 PM every weekday and minimum 1 day on weekends

Seasonal Perks:

  • Casual work atmosphere

  • 40% discount on the products we sell

  • Monthly company snacks, lunches, and team events

UncommonGoods is an Equal Employment Opportunity Employer

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