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KeyCorp 2023 Summer Retail Banking Internship - Buffalo in Buffalo, New York

Location:726 Exchange Street - Buffalo, New York 14210

Learn to be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The KeyBank Retail Internship program is a 12-week foundational training curriculum (starting May 22, 2023) designed for individualsinterested in pursuing a career in Retail Banking. The program enables individuals to gain a holistic view of the Retail branch network while working as a Branch Teller and Financial Wellness Associate. Retail Interns gain experience in operational, compliance and risk components of Retail Banking, and are exposed to multiple branch locations and Line of Business activities. Retail Interns learn how to work as a team, refine and build client experience and relationship building skills, understand core banking principles, develop interpersonal skills and participate in delivering financial wellness to Key's clients.

Post-college graduation, high-performing interns will have an opportunity to be considered for a full-time Personal Banker, Financial Wellness Consultant or Private Client Banking Associate position - as well as admission to Key's Leadership Excellence Acceleration Program. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. Join us in taking pride in serving our clients and making them feel that no bank will fight harder for them.

Retail Intern Job Functions
Embodies a strong Client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
Assumes responsibility for the efficient, effective, and accurate performance of teller functions as well as other high-value branch activities
Proactively works to identify and resolve client servicing issues, escalating as needed
Listens for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker
Assists clients in achieving their financial goals and objectives through the use of financial wellness tools
Participates in morning huddles and end of day debriefs
Shadows branch platform teammates and line of business partners in client appointments and business calling activities
Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
Reviews and maintain knowledge of product guides, fees, and policies to stay current on offerings
Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures

Required Qualifications
College Juniors pursuing a bachelor's degree- all majors considered and external hires only
Effective sales and service skills (professional, assertive, confident, driven)- prior experience in client service role preferred
Strong analytical and decision-making skills
Effective interpersonal and relationship building skills
General understanding of PC with Windows based applications, digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key
Ability to work branch hours to include weekends and occasional evenings.
Physical Requirements: Prolonged Standing (5- 8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Personal Skills
Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change
Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
Critical Thinking: The ability to identify issues, communicate them, and explain the characteristics and steps in effective decision-making
Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results

Practical Skills
Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations
Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
Risk Management: Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management
Storytelling: Describes storytelling techniques, concepts, and potential benefits
Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.