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University of Buffalo - Campus, Dining Assistant Manager of Retail Operation in Buffalo, New York

Job Description

Position Summary

Responsible for the supervision and oversight of operational and administrative details of the store’s customer and retail services. Assists the General Manager in daily operation of the store.

Expected Hours of Work

This is a full time position whose schedule is based on the customers’ needs and needs of the business. The position primarily works a set schedule during the school year, may include weekends, evenings, and late night hours. This typically includes August start up, January start up, concessions events (football and basketball), commencement and any other special events or needs of the business. The position requires a minimum of 40 hours per week in summer, minimum of 47.5 hours a week during the school year, and additional hours during peak periods of business or for special events. Scheduled shifts can vary in length. Weekends and evenings are required .

Essential Functions

Daily Supervision of Staff
  • Supervises Union, hourly employees, and student employees.

  • Trains, schedules and provides daily supervision of staff including coaching, counseling, and performance evaluations.

  • Conducts student and union staff meetings.

  • Participates in and makes recommendations for hiring, training, supervising and scheduling staff ? including: coaching, counseling, performance evaluation. Recommends and carries out disciplinary actions

    Daily Management of Store

  • Receives store products, stocks in a hands on role as required.

  • Manages customer service. Interacts daily with customers and responds to customer needs and comments.

  • Maintains stores professional appearance, merchandising, and rotates stock to ensure first in first out.

  • Continuous observation of customers and merchandise, monitors for shrinkage and is proactive in reduction of shrink.

  • Provides exceptional customer service

  • Orders, receives, and manages product inventory and operates stores within approved budget.

    Administrative Responsibilities

  • Preparation of daily paperwork and financials including to but not limited to deposits, daily sales recordings, invoices, orders, and additional necessary paperwork.

  • Proficient in all Catapult functions, both on the FOH and BOH systems.

  • Assists with the ordering of store merchandise.

  • Maintains good relationships with all vendors and serves as the main point of contact with the sales reps for the store.

  • Adheres to accounting department deadlines, including daily deposits, payables and inventories.

  • Assists in the development of store ROR. Raises store operations to ROR standards.

  • Oversees cash register operations, monies received, daily bank deposits, sales receipts, etc. ?

  • Tracks and maintains inventory, i.e., tracks pars, logs monthly inventory.

  • Actively involved in researching retail trends and working with the GM to bring new items into the store.

  • Actively involved in tracking product mix, communicating high and low sellers to the GM to positively impact sales.

  • Work closely with the Marketing Dept to run promotions and merchandise the store.

  • Responsible for development and implementation of in-store special sales and promotions

  • Opens and closes the operation.

  • Additional duties as required or requested.

  • Extends support to other store operations.

    Education and Training

  • Associate’s Degree or higher required.

    Desired Qualifications

  • Minimum 2 years retail convenience store experience, with a minimum of 2 years management experience

  • Proven responsibility for purchasing, merchandising, sales figures and proper cash handling.

  • Point of Sale (POS) and special ordering experience preferred.

  • Must be able to handle multiple tasks effectively.

  • Exceptional organizational, interpersonal, and communication skills.

    Work Environment

  • The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls

  • The position operates in a retail environment but may also work in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise.

  • Long, irregular working hours.

  • Exposure to extreme temperatures in coolers and freezers

  • Work may take place in a refrigerated and temperature controlled environment

    Physical and Mental Demands

  • The position is very active and the employee must be able to stand and walk for a minimum of 8 hours.

  • The employee is occasionally required to sit; climb or balance; stoop, bend, kneel, crouch or crawl.

  • While performing the duties of the job, the employee is regularly required to talk and hear.

  • Specific vision abilities required by the job include close vision and ability to adjust focus.

  • The employee must have the ability to use hands and fingers, manipulate fingers; and reach with hands and arms.

  • The employee must frequently lift, move, push and pull items weighing 25 lbs and occasionally lift and/or move items like cres carts (on wheels) weighing up to 50 lbs or more.

  • The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

  • The selected candidate will be required to complete and pass a background check including criminal history and motor vehicle verification.

  • Valid driver’s license and clean driving record required.

  • Ability to demonstrate safe driving practices.


  • None Required


  • Travel between UB campuses may be required. May need to attend conferences and/or special events

    Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.