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ACV Auctions Claims Administrator in Buffalo, New York

ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each Teammate to impact the company’ from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation and ACV Capital within its Marketplace Products as well as True360 and Data Services.

What you will do:

The Claims Administrator will report to the Arbitration Manager and primary responsibility will be to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Claims Administrator will research all issues and recommends final decisions regarding all post auction issues that arise. The Claims Administrator will also perform all duties assigned by the Arbitration Manager. The Claims Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.

Claims Administrators must live in Buffalo, NY. They will interview and work remotely until Summer 2021.

  • Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions

  • Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration

  • Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.

  • Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.

  • Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)

  • Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)

  • Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping

  • May perform accounts receivable duties

  • Understand and enforce the ACV Arbitration policies and procedures

  • Practice and promote teamwork at all times. Set a good personal example of attitude and performance

  • Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.

  • Maintain a good flow of communications with entire team including all management.

  • Recommend new customer services and procedures to the Arbitration Manager.

What you will need:

  • A minimum of a High School Diploma / GED required.

  • College degree in a related field strongly preferred.

  • A minimum of 3 years in a customer service / claims role.

  • Experience with Salesforce or other CRM strongly preferred.

  • A minimum of 1 year of mechanical experience preferred.

  • Automotive auction experience strongly preferred.

  • Ability to be self-motivated and able to work independently.

  • Adapt quickly to shifting priorities and assists others in doing so.

What we will offer:

  • Comprehensive benefits offerings for benefits eligible Teammates.

  • Unique culture that truly values each and every Teammate.

  • Career development and future growth opportunities.

    At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.