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Robert Half International Customer Service Representative in BUFFALO, New York

Description This Customer Service Representative position via OfficeTeam is perfect for someone who loves building solid customer relationships and wants to work in the growing Professional Services industry. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This Customer Service Representative position is based in the Buffalo, New York region and is a long-term temporary employment opportunity. This position is located in a dynamic, rapidly-changing call center.

How you will make an impact

  • Manage and place incoming telephone calls

  • Manage the fielding and sending of important written business correspondence

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Contribute accurate, friendly customer service in a timely fashion Requirements - 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Positive attitude and an engaging businesslike approach

  • Customer service experience desired

  • Client Intake experience preferred

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Strong customer service and office administrative skills

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Proficiency with Microsoft Office required

  • Excellent computer skills

  • Excellent verbal and written communication skills

  • Ability to simplify complex problems and build solutions

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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