New York State Civil Service Information Technology Intern- Service Desk in Buffalo, New York
Agency Insurance Fund, State
Title Information Technology Intern- Service Desk
Occupational Category I.T. Engineering, Sciences
Salary Grade Hourly
Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)
Salary Range From $21 to $25 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Hours Per Week 37.5
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
Zip Code 14203
Minimum Qualifications Minimum Qualifications: • Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State.• Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program) or be a currently enrolled graduate student or accepted in a graduate degree program.• Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent.• Must be able to work at least part-time summer (10-15 hours per week, with the opportunity to work fall and spring depending on availability); full-time summer hours preferred.Preferred Qualifications:• Preferred Major(s): Computer Science, Cybersecurity, Data Analytics, Data Science, Project Management, or Business Analyst Please be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.
Duties Description Responsibilities include, but are not limited to:This position is within the ITS End User Services (EUS) Team in the NYSIF Buffalo Office. The primary duties include: • Provide remote technical support via the Service Desk for NYSIF staff and external customers.• Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.• Image computers.• Configure mobile devices.• Support all ITS Teams with hardware deployments, installations and system maintenance. • Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.• Demonstrated ability to engage in good customer service skills when working with end users is required.
Additional Comments Fringe Benefits: - Competitive Compensation.- Future Career Growth Potential. - Open and Supportive Team-Based Environment.- Plentiful Vacation, Personal, and Sick Leave Accruals. - Paid State and Federal Holidays.- Full Medical, Vision, and Dental. - Retirement Options. - Possibility of Telecommuting, Flextime, and Alternative Work Schedules.Please note, the official Civil Service title for this position is Student Assistant.The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original enactment of the New York State Workers’ Compensation Law. NYSIF's mission is to guarantee the availability of workers’ compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.NYSIF is the largest workers' compensation carrier in New York State and among the nation’s top ten largest workers' compensation carriers. As of November 30, 2023, NYSIF insures approximately 140,000 workers’ compensation insurance policyholders and provides disability benefits coverage for off-the-job injuries to approximately 57,400 New York employers, with more than $1.4 billion in annual earned premiums and over $20 billion in assets. In addition to workers’ compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 56,000 New York employers. In 2018, NYSIF added paid family leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families. NYSIF Commitment to Diversity, Equity, and Inclusion The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have. #li-dni
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Name Melissa Dover
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Zip Code 12205
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