CIOX Health Talent Acquisition Lead Health Information Specialist, Medical Records in Buffalo, New York
This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This is a mid-level position with at least 1 year related HIM experience. In addition to HIS I Foundation, HIS II is responsible for training HIS I staff and providing reports to manager and/or the facility. The position may also assist leadership with planning, developing and implementing departmental or regional projects.
Prior Supervisory experience. Will be responsible for productivity for a team of up to 8
Medical Records Experience Preferred
Full-time, Monday - Friday, 8:00am - 4:30pm, OT as needed
Full benefits the first day of the month following 30 days of employment
ONSITE ROLE, NOT WFH (Buffalo 14215)
NOTE: The primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Area manager may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the area managers performance objectives as outlined by the incumbents’ immediate or manager.
Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
Must have strong customer service skills
Maintain confidentiality and security with all privileged information.
Must be able to work with minimum supervision responding to changing priorities and role needs
Maintain working knowledge of Company and facility software
Adhere to the Company's and Customer facilities Code of Conduct and policies
Inform manager of work, site difficulties, and/or fluctuating volumes
Assist with additional work duties or responsibilities as evident or required.
Enhanced need for attention to detail for medical records
Consistent application of medical privacy regulations to guard against unauthorized disclosure
Responsible for managing patient health records
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
Ensures medical records are assembled in standard order and are accurate and complete.
Creates digital images of paperwork to be stored in the electronic medical record
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
Answering of inbound/outbound calls
May assist with patient walk-ins
May assist with administrative duties such as handling faxes, opening mail, and data entry
May schedules pick-ups
Assist with training associates in the HIS I position
Generates reports for manager or facility as directed
Must exceed level 1 productivity expectations as outlined at specific site
Participates in project teams and committees to advance operational Strategies and initiatives as needed
Mentor HIS staff for further professional development
Inform senior leadership of issues, opportunities or challenges
Assist throughout the region with training, mentoring and/or coverage as needed
Participate and assist with onboarding activities for new employees
Assist with Quality Assurance tasks as directed by management
Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
Leads training sessions for timely staff development
High School Diploma or GED is required.
Must be 18 years of age or older.
Customer service experience preferred
Experience in a healthcare environment or office setting is preferred.
Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
Ability to organize and manage multiple tasks
Effective verbal and written communication skills in the English language.
Must be able to commute between sites as needed
Must maintain a current and valid driver's license and personal automobile insurance OR ability to commute between sites in alternate format
Must have strong data entry skills
Must be able to work overtime during peak seasons if needed
Able to respond to requests in a fast-paced environment
Meets and/or exceeds Company's Productivity Standards
2-year Health Information related experience strongly preferred
Ability to present to small groups
Forward thinking and ability to problem solve
Working conditions & physical demands
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Limited travel may be required.
Requisition ID: 2021-16799
External Company Name: CIOX Health
External Company URL: careers-cioxhealth.icims.com