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Horizon Health Services Medical Operations Specialist in Buffalo, New York


Are you looking to start or continue your career within the administrative field?

Do you want to work in a role where you can make a difference in someone’s life on a daily basis?

Apply to be a Medical Operations Specialist today!

What will my day look like?

At Horizon, you will be provided a supportive work environment where your teammates feel like family. Have a question? There is always someone there to help! We offer a seamless onboarding experience that will ensure your success in your new role. Here is some more information about the job that you should probably know…

  • Performs numerous functions within an electronic medical record program including but not limited to scheduling and changing appointments, and looking up patient demographics and insurance information

  • Triage phone calls and emails pertaining to patient medical needs, takes messages, and provides information/assistance as needed to medical staff.

  • Performs various office processes such as faxing correspondence, ordering medical supplies, and completing prior authorizations

  • Composes and types routine correspondence using word processing and Microsoft Outlook. Maintains data and spreadsheets via Microsoft Excel.

  • Completes reminder phone calls for upcoming patient appointments as needed

  • Other duties as assigned by the Practice Manager of Medical Operations

  • Prepare and manage practitioner clinic preparation and follow up

  • Maintain practitioner caseloads

  • Completion of enrollment and ordering of injectable medication with specialty pharmacies

  • Triage of medication requests to practitioners

  • Ability to relate to mentally ill or chemically dependent individuals and their families of diverse ethnic, cultural, and socioeconomic backgrounds, as well as have the ability to interact with them in a positive, supportive, and cooperative manner

  • Ability to prioritize work tasks, completing work accurately and on time despite frequent interruptions

  • Ability to work well as part of a team and independently

  • Ability to exercise flexibility, initiative, good judgment, and discretion

  • Ability to learn and apply Horizon Health Services Policy and Procedures and commit to adherence of privacy regulations

  • Ability to anticipate medical staff needs and perform tasks/duties without specifically being asked.

  • Strong customer service and interpersonal skills

  • Good written and verbal communication skills

  • Good organizational, time management, and problem-solving skills

  • Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications

  • Ability to work closely with clinical, medical and administrative teams

  • Ability to determine what the problem is and triage to appropriate entity

  • General knowledge or psychiatric and Substance Abuse treatment medications

Why do I want to work for Horizon?

There a lot of reasons why you should work for Horizon. Don’t worry, we won’t keep it a secret! Here’s a few!

  • 401k and profit sharing opportunities. Who doesn’t want to retire one day? You can begin putting your own money away from Day One, and could be eligible to receive retirement contributions from us by Year Two.

  • Trainings, trainings and more trainings! Horizon knows how important professional development is for everyone. Here at Horizon we offer both clinical and non-clinical trainings so there is something for everyone!

  • Referral bonuses. You work somewhere awesome so why shouldn’t your close family and friends? If you refer someone to work at Horizon and they get hired you will earn a referral bonus as a thank you.

  • Student loan assistance. This program helps pay off our team members' student loans every month. After one year of joining you will have been able to pay off an extra $600!

  • Summer hours. Since our summers are short in Buffalo we like to give our staff the ability to start the weekend a few hours early on Friday so they can enjoy the beautiful outdoors.

  • Team building activities. Horizon builds in time to your schedule so you can connect and spend time with your team.

  • And more!

What has prepared me for this opportunity?

(Besides all the hard work you have put in the field…)

  • Bachelor's preferred

  • Associate's required with one year of experience in office setting

  • In lieu of an Associate’s Degree you must have a minimum of 5 years’ experience in an office setting

Hub Locations:

  • 3020 Bailey Avenue, Buffalo, NY 14215

Position Hours: Monday - Friday from 8:00am-5:00pm with evening hours as needed. Within this role you would have the ability to work some evening hours until 7:00 p.m. or 8:00 p.m. as needed and would flexibility within this schedule.

Horizon 2021 Recruitment Bonus Program

Eligible Hires and Payment Structure:

  • Full Time hires will receive $300 after 30 days of continuously working and another $300 after 6 months of continuously working for a total bonus of $600.

  • Part Time hires will receive $150 after 30 days of continuously working and another $150 after 6 months of continuously working for a total bonus of $300.

  • Bonus will be paid according to the employee’s PT or FT status as of Dec. 31st

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)