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Presidio Senior Project Manager (Remote) in Buffalo, New York

Description

Presidio is seeking a seasoned, customer-facing Senior Project Manager experienced with managing complex Contact Center projects.

Presidio is a high-performance organization focused on providing holistic, cohesive Contact Center solutions to growing companies. We specialize in providing organizations with Full Life Cycle services in Contact Center and Unified Communications solutions. Our solutions are focused around Cisco, Amazon, Twilio, Google, and Nuance product lines (to name a few). We are Cisco’s #2 Gold vendor partner in the US. Our goal is to provide an exceptional customer experience and superior customer satisfaction.

We are dedicated to attracting, retaining and continuously developing and training our engineers and technical staff. Our engineers are empowered with responsibility, autonomy and trust. Our commitment to technical leadership is the foundation of our success.

Overview:

Presidio is seeking a seasoned, customer-facing Senior Project Manager experienced with managing complex Contact Center projects that meet our requirements in the following areas:

Cisco Contact Center Express and Enterprise

Cisco Unified Communications

Cisco Customer Voice Portal

WebEx Contact Center and Contact Center Enterprise

Amazon Connect

Twilio Flex

Google CCAI and Dialogflow

Our project management approach is based on industry best practices. This is a great opportunity to work with best-in-class technology, team with engineers with deep expertise in their domains and a passion to deliver quality solutions to our customers that go above and beyond the customer’s expectations. This position will report to the national Contact Center team.

Major Responsibilities:

Manages day-to-day client interaction and expectations for multiple and/or large-scale projects

Creation of detailed project plans, status reporting and managing issues/risks/actions

Manages scope and mitigates risk across projects

Manages Project budget and billing

Partners across functional teams to deliver the best possible solution for a client

Meet with customers during key phases of the project

Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.

Escalation point person for the customer, delivery and other associated Presidio teams and vendor partners.

Required Experience

Bachelor’s degree or equivalent experience and/or military experience

12+ years as a hands-on Project Manager managing technical VAR implementation projects and having customer facing experiences.

Project Management experience in Contact Center solutions is required

Demonstrated ability to plan, organize and successfully drive projects to meet defined budgets and timelines.

Ability to manage multiple projects simultaneously

Experience managing project financials and scheduling internal resources

Strong verbal, written communication and presentation skills

Proficient in MS Project

PMP knowledge (certification preferred)

ITIL knowledge (certification preferred)

Competencies Required:

A drive for Achievement and Effort, Attention to Detail, Adaptability/Flexibility, Analytical Thinking, Cooperation, Concern for Others, Dependability, Initiative, Independence, Integrity, Persistence, Self-Control, and Stress Tolerance.

Physical Requirements

May involve extensive periods of sitting in front of a computer, typing, walking, limited bending, and lifting small boxes.

We are looking for a candidate that is the right fit to make this a rewarding and successful experience.

Below are some of the attributes we’ve seen as meaningful to succeed in this role:

You are a leader with a vision - You are a hands-on problem solver and have delivered products with varying complexities and environments. You are known for your attention to detail without losing the big picture. You are respected by your peers, customers, and industry.

You are a great listener - Our goal is to deliver solutions that last for years and continuously adapt to the changing needs of the industry. You are in tune with your customers, peers, industry trends and are receptive to what the market needs.

You are a collaborator - You enjoy working with multi-cultural teams, both domestic and international and find ways to get the best out of your people. You also work well with a variety of roles including core development, design, operations and support.

You believe in continuous learning - Things change in our industry continuously, and you always love to learn both the underlying technology and the business motivations of our customers, constantly finding new ways to improve our solutions, processes to make valuable contributions for our customers.

You are ready to contribute to rapid growth within a dynamic, small company culture!

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ABOUT PRESIDIO

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for its customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2019, we serve approximately 7,900 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $3.0 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. For more information visit: .

Digital Infrastructure:

Our Digital Infrastructure solutions help make existing IT infrastructure more efficient, while equipping our clients for a cloud-flexible, mobile-ready, highly secured, insight-driven future. Given the millions of potential configurations across these technologies, our clients rely on our expertise to simplify a highly complex IT landscape, helping to identify and deploy the solutions most appropriate for their business needs. Our Digital Infrastructure solutions scale from workgroup to the largest enterprise requirements.

Cloud:

We help our clients take cloud strategy and adoption to the next level. Through our advanced cloud solutions practice, combined with Presidio’s IT infrastructure expertise, we provide private, hybrid, and multi cloud solutions. By closely aligning our services and solutions with our strategic partners Microsoft Azure™, Amazon Web Services™, Intel® and VMware™ Presidio offers cloud strategy, architecture and implementation services along with application rationalization and migration across the hybrid and multi-cloud data center environment. In addition, our new and innovative Presidio Cloud Concierge solution provides a foundation for Automation and Self-Services across Clouds to improve productivity and drive increased levels of governance and security.

Rather than a “one size fits all” approach, or having to choose between public or private, Presidio tailors a hybrid cloud strategy to meet your unique business requirements. We help our clients accelerate and simplify cloud adoption across the entire IT lifecycle.

Security:

Our comprehensive security risk methodology gives customers the ability to safeguard their environments and critical business data. This includes continuous threat protection and risk mitigation through the Presidio Cyber Risk Management program, a next generation approach that integrates security strategy, assessments, architecture and remediation, and aligns all of these with organizational goals.

Presidio Cyber Risk Management provides clients with a holistic approach for effective security policies and procedures, risk assessment and management, regulatory compliance, incident response, and education and awareness. We use an established risk management methodology and proprietary risk scoring process to provide the IT leader and board of directors with an ongoing view of their organization’s risk exposure and remediation path.

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf (Get Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies Please Note: Agencies may not submit any unsolicited candidate information to any employee of Presidio. Any candidate information received by any employee of Presidio will be considered property of Presidio, unless the submitting agency is an Authorized Vendor who has received a written request to perform recruiting services from a member of Presidio’s Talent Acquisition staff. No other Presidio staff member shall be authorized to engage an agency to perform recruiting services. Authorized Vendors have entered into written contracts with Presidio that have been reviewed and executed by the Vice President of Talent Acquisition. Payments will not be made to any agency who is not an Authorized Vendor (nor will they be made to any agency for performing unauthorized services).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

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