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Veterans Affairs, Veterans Health Administration Senior Psychologist Service Chief/Care Line Manager (Buffalo) in Buffalo, New York

Senior Psychologist Service Chief/Care Line Manager (Buffalo)

Department of Veterans Affairs

Veterans Affairs, Veterans Health Administration

  • ##### Open & closing dates

06/28/2019 to 07/29/2019

  • ##### Service


  • ##### Pay scale & grade

GS 15

  • ##### Salary

$127,562 to $165,829 per year

  • ##### Appointment type


  • ##### Work schedule



1 vacancy in the following location:


Buffalo, NY 1 vacancy

Relocation expenses reimbursed


Telework eligible


- Duties

The Chief of the Behavioral Health Service/ BVAC Care Line Manager of the VA Western New York Health Care System (VAWNYHS) has administrative, professional and technical responsibility for the mental health care delivery system. The VA Medical Center is located in Buffalo, New York along with a second campus in Batavia, NY and operates seven Community Based Outpatient Clinics (CBOCs) in, Niagara Falls, Lockport, Lackawanna, Springville, Olean, Dunkirk, Jamestown and Vet Center in Buffalo.

Learn more about this agency


Principal Duties and Responsibilities (About 80% of the time)

  • The Chief Care Line Manager, is responsible for operating an effective performance management system within the Behavioral Health Service. This includes ensuring efficiency in services provided, avoidance of unnecessary duplication of services, and pursuit of initiatives which shift resources from low priority to high priority areas. He/she is responsible for ensuring timely access to care for patients being transferred (internally and externally) and to patients applying directly for Behavioral Health Services.
  • The Chief/ Care Line Manager, is responsible for ensuring that internal control systems consistent with VA guidelines, Accreditation and other governing bodies are in place, and identified problems are corrected in a timely manner. This responsibility includes ensuring that complaints from internal and external customers are received and addressed effectively. The Chief will ensure that complaints of a recurring nature are investigated, and corrective actions are initiated in a timely manner.
  • The Chief/ Care Line Manager established and maintains effective risk management, utilization review, infection control, and performance assessment and improvement programs within the Behavioral Health Service/ Care Line consistent with VA Central Office (VACO), Veteran Integrated Services Network, Buffalo VAMC, The Joint Commission and other accreditation standards. The Chief/ Care Line Manager is responsible for procedures and criteria for the clinical privileging of members of the Medical Staff assigned to and matrixes to the Behavioral Health Service/ Care Line This will include ensuring the existence of appropriate monitoring of clinical performance for consideration in re-privileging in consultation with respective discipline leads. The Chief/ Care Line Manager, in collaboration with discipline leads establishes and maintains criteria/standards for ensuring the current competencies of all clinical and administrative personnel assigned to and matrixes to the Behavioral Health Service/ Care Line.
  • The Chief/ Care Line Manager, is responsible for developing and maintaining an environment in which internally and externally funded research and training is encouraged and supported and conducted within a framework meeting scientific, ethical, and administrative standards.
  • The Chief/ Care Line Manager, is responsible for meeting VAWNYHS and VHA Equal Employment Opportunity (EEO) standards, including ensuring the provision of EEO training and the promoting of cultural diversity and career development opportunities for employees within the Mental Health Service.
  • The Chief/ Care Line Manager, directly supervises and is assisted by all Program Managers within the service, the Administrative Officer, Care Line Secretary, and other personnel as assigned by the Chief of Staff.
  • The Chief/ Care Line Manager functions as a top management official within the VAWNYHS. As such, the incumbent services as a member of the VAWNYHS Executive Committee of the Medical Staff, as well as appropriate Executive Committees at the VISN level.
  • The incumbent has professional management and administrative responsibilities that are broad and complex in scope, and constitutes a significant part of this multi-site, high complexity level 1b VA Health Care System. Decisions are made exercising wide latitude and independent judgement. He/she has line and staff authority for resource allocations within his/her area of responsibility. He/she ensures the efficient operation of the organizational unit. The incumbent, if a psychologist may also supervise other psychologists but have broad authority for all providers delivering services in the Behavioral Health Service Lines.

Direct Patient Care and Other (about 20% of the time) 1. The incumbent is a licensed, clinically privileged psychologist and a member of the Medical Staff who practices at the advanced level. He/she provides direct patient care as needed including, but not necessarily limited to psychological assessment, and a full range of clinical intervention, consultation individual/group, couple and family psychotherapy. 2. He/she may supervise/teach Interns/Fellows, Externs, and other trainees, including, as needed, embracing the treatment of mental health patients, and/or mental health/administrative management 3. May design, conduct, analyze and report relevant psychological research. 4. Performs other duties as requested or assigned. 5. Flexible shifts, and travel among VAWNYHS and VISN 2 sites, may be required to meet Behavioral Health Service and VAWNYHS management and clinical needs

Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m., subject to agency needs. Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel to the CBOCs for this position.

Supervisory status


Promotion Potential


  • #### Job family (Series)

0180 Psychology

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- Requirements
Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Applicants tentatively selected are subject to urinalysis to screen for illegal drug use prior and will not be appointed if a verified positive drug test result is received. Applicants who refuse to be tested will be denied employment.
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process
  • Must have valid unrestricted driver license.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/29/2019. Basic Requirements: - United States Citizenship - Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3.g, this part.) - English Language Proficiency Requirement -Psychologists must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, section A, paragraph 3j.. - Education Requirement - You must have a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA), the Psychological Clinical Science Accreditation System (PCSAS), or the Canadian Psychological Association (CPA) at the time the program was completed. The specialty area of the degree must be consistent with the assignment for which the applicant is to be employed. OR, have a doctoral degree in any area of psychology and, in addition, successfully completed a respecialization program meeting both of the following conditions: a) the respecialization program must be completed in an APA or a CPA accredited doctoral program; and b) the specialty in which you were retrained is consistent with the assignment you are am applying for; OR, have a doctoral degree awarded between 1951 and 1978 from a regionally-accredited institution, with a dissertation primarily psychological in nature. - Licensure: Hold a full, current, and unrestricted license to practice psychology at the doctoral level in a State, Territory, or Commonwealth of the United States, or the District of Columbia. - Experience: At least four years of experience as a professional psychologist, with at least one year equivalent to the GS-14 grade level.

Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1. Skill in managing and directing the work of large, complex organizational units and in applying effective management practices. 2. Skill in persuasion, negotiation, and motivation to negotiate multiple program policies. 3. Skill in interpersonal relationships in dealing with employees and other managers using advanced consultation and problem solving skills. 4. Skill in the application and analysis of measurement tools to systems issues. 5. Ability to balance responsibilities in a complex environment and to work with great autonomy; ability to set priorities and delegate tasks, meet multiple deadlines, analyze complex organizational problems; and ability to develop and implement effective solutions for those problems. 6. Ability to assess need for basic and complex services across multiple programmatic contexts. 7. Ability to coordinate the efforts of multiple program elements across a complex system.

*Experience is only creditable if it is post-doctoral degree experience as a professional psychologist directly related to the duties performed.

Preferred Experience: At least four years of experience as a professional psychologist, with at least one year equivalent to the GS-14 grade level.

Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G18 Psychologist Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements: Work is divided between office and clinical settings, and is primarily sedentary. May require prolonged standing, moderate walking, and manual dexterity. May require carrying light items, such as books, files, or laptop computer. Work requires extreme patience and controlling one's emotions. The work may also require assisting physically disabled clients and may include lifting them.


IMPORTANT: A transcript must be submitted with your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information
  • This is a random drug testing position.
  • It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
  • This position is in the Excepted Service and does not confer competitive status.
  • VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online, view the following link for information regarding an Alternate Application.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will recommend grade and HR will determine step in accordance with policy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance
Security clearance


Drug test required


Position sensitivity and risk

Moderate Risk (MR)

Trust determination process


- Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  1. Resume/CV
  2. VA Form 10-2850c - Application for Associated Health Occupations can be found at: NOTE: This is a required form due at time of application submission.
  3. Transcripts (unofficial or official accepted). Transcripts must show name of college to determine accreditation. If qualifying based on degree, or for positions requiring a degree, the transcript must show date the degree was conferred. Diplomas are NOT suitable substitutions for your transcripts and will not be accepted.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. - Cover Letter - DD-214/ Statement of Service - Executive Core Qualifications (ECQs) - License - 10-2850C - Resume - SF-15 - SF-50/ Notification of Personnel Action - Transcript

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

- How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/29/2019 to receive consideration. To preview the questionnaire click

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). HCP are individuals who, during the influenza season, work in VHA locations where patients receive care or who come into contact with VA patients as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased facilities. HCP include all VA licensed and unlicensed, clinical and administrative, paid and unpaid, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, students, researchers, volunteers, and trainees who work at these facilities. HCP that are unable to receive or otherwise decline a flu shot will be expected to wear a face mask throughout the influenza season.

Agency contact information
Juanita Howie

(716) 862-6005



VA Western New York Healthcare System 3495 Bailey Avenue Buffalo, NY 14215 US

Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.