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EY ServiceNow - HRSD - Senior - Consulting - Location OPEN in Buffalo, New York

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Consultant focusing on Human Resources projects, you’ll play a key role in that mission – providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.  

*The opportunity *

You’ll lead a tight-knit team in a rapidly growing area of our tech consulting business. It’s a high-profile role, in which you’ll be ensuring that set outcomes are achieved and projects are delivered. As you do, we’ll support you in developing project management and relationship building skills that could help define your career.   

*Your key responsibilities *

Here, you’ll be on the ground floor working across a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ HR, Customer Service, Compliance, Facilities, Legal or IT solutions through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll often work on-site, facilitating interesting conversations and presenting to executives of technology companies, so you’ll need to personally understand and influence our clients. This also means that you’ll need to be ready for regular travel once EY and client offices re-open.  

*Skills and attributes for success *

  • Acting as a lead across all aspects of ServiceNow HR project and solution delivery 

  • Overseeing application and workflow configuration 

  • Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions 

  • Working closely with ServiceNow technical teams to set up the SaaS Platform and assisting with executing system validation and ensuring deployment of HRSD build into production system 

  • Providing trusted advice on how digital transformation and technology enablement can lead to improved performance   

*To qualify for the role, you must have *

  • A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment 

  • 3+ years of ServiceNow technical experience 

  • Experience delivering large scale ServiceNow engagements or complex IT engagements and working with client stakeholders to document baseline current state HR Service Delivery operations 

  • Proficient in understanding of HR best practices related to ServiceNow HRSD and technical components including Case and Knowledge configuration in HRSD  

  • Hands-on in HR Service Creation, configuring Case Management, Employee Service Center, Enterprise Transition & Onboarding 

  • Willingness and ability to travel to meet client needs

Ideally, you’ll also have

  • A driver’s license valid in the U.S. 

  • 3+ years of additional relevant work experience  

*What we look for *

We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You’ll also need excellent communication and presentation skills. We’ll look to you to have the ability to express big ideas to senior leaders while also having the drive to build your technical skills.  If you’re ready to make your mark in a team that’s poised to take the industry by storm, this role is for you. 

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $90,600 to $166,100. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $108,700 to $188,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com

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