Job Information
Subversive Malting & Brewing Lead Bartender in Catskill, New York
About The Company
Subversive Malting + Brewing is a true farmhouse brewery located at the foot of the Catskill Mountains. We source the ingredients for our beers locally, and are among just a handful of breweries in the world that brews exclusively with grains that we malt onsite using the artisanal craft of floor malting. Our taproom and large outdoor beer garden with a heated tent is open year round serving our own house-made beers, locally sourced smash burgers and sandwiches, as well as cocktails, wines, and ciders from other Hudson Valley producers.
Our Service Model
We are a small brewery with a kitchen, operating with a fast-casual counter service model. In peak season with our outdoor seating we have capacity for about 120 guests at a time. Customers receive a number for their food when they place their order at the bar. Food, silverware, condiments, and anything else needed for properly sharing food items is brought to their table when their food is ready. No further table service is provided.
Lead Bartender
The lead bartender does far more than simply take food & drink orders and serve drinks to our customersthey act as the front facing spokesperson for our company and as primary point of contact & connection to our small malting & brewing (and burger-smashing) operation.
This is a year-round, full-time position:
A bit more about the role:
During our peak seasonMay-Octoberyou will primarily be responsible for taking orders from customers and ensuring order accuracy and a positive customer experience. The ability to work through the line in a steady, timely manner while still sprinkling in tidbits about our sourcing model and what makes our brewery different and special is essential to the role. Pacing the food line properly and ensuring order accuracy ensures a timely output of food from our small kitchen, and ultimately creates the positive guest experience we are known for, and which helps inspire return visits and grows our base of regular customers. When an error or misstep does occur, the ability to rectify it, communicate clearly and calmly to the kitchen and other staff what is needed, and minimize disruption to service is essential.
Prior experience in customer service of some kind or food & beverage business is strongly preferred but not required; we are willing to train the right candidate!
Qualifications
The ability to remain calm under pressure. Maintaining a cool, calm and collected attitude during busy times is a must. A strong ability to read people and make menu suggestions/help guide them through their selections if theyre not prepared when they reach the counter. A strong hospitality instinct. This is really an extension of the skillset were looking for on the bullet point above! In a brief interactionwhich most are in our modelits essential to have the ability to know when to spend just a little more time with someone and offer tastes of beers that might fit their palate preferences and to do whatever else may otherwise make them feel cared for just a little bit more than they may in a typical counter service interaction. A strong interest in the brewing process & learning about our local supply chain. A keen interest in learning about the brewing process and using that knowledge to deepen and enhance the customer experience.
Compensation & Perks:
$12/hour + tips (Typically a minimum of $25/hour, very occasionally lower in the slow season, often higher in peak season) 1 complimentary 4-pack of beer per week (Over 35 hours worked in a pay period to qualify for this perk! Does not roll over to the following weekuse it or lose it!). Free company swag. 1 Free shift drink per shift (after the shift is over). 50% off meals while on-shift. 25% Off Food & Beer when not on shift. Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 35 per week