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Spectrum 2023 High School Internship | Customer Service in Cheektowaga, New York

High School Internship 18.50/HR

Next Start Date: July 3rd, 2023

Training Schedule: Sunday - Thursday

1:00PM - 9:30PM

For Students going into their Senior Year of High School- This is a in office position in Cheektowaga NY

At A Glance

Spectrum is seeking a motivated customer service intern whose strengths include:

  • Collaboration

  • Learning

  • Passion for technology

  • Creativity

This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Training is a full-time, 9-week commitment starting July 3, 2023, working full-time through summer. The internship will adjust to part-time hours (based on your availability) throughout your final year of high school with the expectation of working one weekend day per week.

Benefits Include:

  • Professional development sessions

  • Networking opportunities

  • Mentorship opportunities

The Spectrum Internship Experience

You’re a motivated rising high school junior enrolled in a high school in the Western New York area. You have clear aspirations and are seeking an internship program that will help you meet them.

What you can expect in this role

As a Spectrum Intern, you’ll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting video repair issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities.


  • Actively and consistently support all efforts to simplify and enhance the customer experience.

  • Effectively present and discuss Charter products and services.

  • Convey an image of quality, integrity, and superior understanding regarding services.

  • Manage customer interactions professionally and efficiently.

  • Effectively address customer questions, complaints, and concerns.

  • Remain current and knowledgeable on every aspect of supported product.

  • Facilitate customer issue escalations to local management/support as required.

  • Comply with company and call center policies and procedures.

  • Accurately document customer account records based on actions taken.

  • Fulfill work schedules as required.

  • Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.

  • Keep supervisor informed of any work-related concerns.

  • Participate in professional skills development activities.

  • Perform other duties as assigned.


  • Skills/Abilities and Knowledge

  • Ability to read, write, speak, and understand English

  • Ability to handle multiple tasks

  • Organization and time management skills

  • Excellent interpersonal skills

  • Familiarity with PCs, Microsoft Office Suite, and general intranet navigation

  • Ability to work well in teams


  • 2+ years of high school experience

  • Enrolled in a high school in the Western New York Area


Satisfactory High School performance relative to attendance and grades


  • Related Work Experience

  • Computer, electrical or management course completions


Normal office conditions

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. GGN105 336247 336247BR