Gordon Companies Inc. E-Commerce Customer Service Associate in Cheektowaga, New York
Cheektowaga. Gordon Companies. E-Commerce Customer Service Associate. FT. M-F. 1st Shift. Benefits.
Gordon Companies, a national distributor of Christmas decorations and year-round Home Decor is hiring E-Commerce Customer Service Associates for our Fast-Paced Customer Service Call-Center.
We are located off of Union Road between William and French Road in Cheektowaga, NY.
Seeking customer service associates that have the ability to:
* Answer incoming phone calls
* Make outgoing return phone calls when necessary
* Read and reply to customer emails with correct information
* Have excellent Customer Service and Sales Skills
* Type minimum of 40 wpm
* General computer knowledge, must be able to multi-task and thrive in a fast-paced environment
* Stand up to 4 hours at a time
* Lift up to 30 pounds
Qualified candidates will also have the ability to list new product for our retail website: https://www.christmascentral.com/ including the writing of titles, descriptions, bullet points, etc. based on the company format.
Must be available to work a four-day work-week of ten-hour shifts (8:15 am - 6:45 pm) with 1 mandatory overtime Saturday or Sunday each week during season (Oct 1 - Feb 1). Will resume normal 4 day/10-hour shifts February 2nd - September 30th.
* Punctual with excellent attendance
* Service Oriented
* Willing to learn
* Team Player
* Detail Oriented
To apply, forward cover letter and resume to: Jobs@christmascentral.com