Hilton Garden Inn Buffalo Airport Guest Service Representative (Seasonal) in Cheektowaga, New York
Seasonal Buffalo Airport Front Desk Clerk, $12.00/hr.
Professionally greets, registers obtain pertinent information and establishes credit prior to assigning rooms to guests.Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner. Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Problem Solving Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Customer Service Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed.
Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc. Team Work Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability. Organizational Support Follows policies and procedures. Quality Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
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