T.Webber Plumbing, Heating, Air & Electric Dispatcher in Cold Spring, New York
CALLING ALL DISPATCHERS!
Do you love to work in a fast paced environment? Are you excited by solving problems and delivering excellent customer service? T.Webber is looking for a few good men and women to help support our growing team!
Today is awesome! You show up to work, ready to face the new challenges of the day. As soon as you get to your desk, the orders start coming in and you quickly review each one, understand the skills and time required to complete the project, and you assign it fairly to the expert or team who will best be able to serve that customer. Part way through the day, there’s a shift in priorities as one expert is delayed at a job longer than expected; that’s no problem for you – you shift gears and apply some quick thinking and problem solving and a new expert is dispatched quickly, with no impact to the customer. You love the daily challenges, the fast pace, and the problem-solving. You’re already looking forward to tomorrow!
Work with the team: You stay in contact with your supervisor and your team to receive work orders and assign them to the right experts quickly and fairly. You proactively and independently solve as many scheduling challenges as you can but you’re not afraid to seek out help from others when needed – because ultimately you’re a team player who understands that when everyone wins, you win. You award service calls to experts, understanding that those experts are rewarded for their work but are dependent on you to assign it fairly.
Develop your expertise: As a dispatcher, you love challenges and you know that your ultimate goal is ensuring that every customer is served in a timely manner. You understand that quick thinking, problem solving, and rapport-building are key components of your job and you actively seek to fine-tune those skills.
Talk to customers: You’ll handle calls from customers and help serve them on the phone by educating them and helping them make decisions about the products and services that are right for them. Serving customers is a priority for you and you love talking to them.
You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is preferred, especially in the service industry. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself.
You have strong communication skills: You’ll be talking and writing a lot – to a lot of different people (customers, team members, and experts) so you understand how to communicate efficiently, professionally, and appropriately with each one via phone, email, or face-to-face.
You’re ready to work: You have a ready-to-work attitude, and no problem handling the constant multi-tasking and evolving requirements of the job.
Along with the job-specific qualifications (above here are the qualities we’re looking for in our perfect candidate:
- You work hard
- You love working with a team
- You love to serve others
- You love to challenge yourself and you want to learn
You are detail oriented, technically savvy, and work well under pressure. Here are just a few of the reasons that our team members LOVE working here…
Paid holidays and vacations
- 401(k) retirement plans with company match
- Excellent benefits including Medical/Dental/Vision
- Company paid life insurance & long term disability insurance
- Regular company meetings & seasonal social and family events (Christmas parties, Family BBQs, Go Cart Evenings, etc)
- Flexible schedules including morning, afternoon and evening shifts.
- A clearly laid out path to build the life-long career you want to build (including paid education and opportunities to advance)
- Respect - for you, your family, and your career. Now Is Your Time
To get started, click the “Apply” button now and send us your resume