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UnitedHealth Group Program Manager, Strategic Engagement - Cooperstown or Utica, NY in Cooperstown, New York

Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliable. There’s no room for error. Join us and start doing your life’s best work. (sm)

The Program Manager for Strategic Engagement will be a seasoned professional with exceptional written and verbal communication, planning and organizational skills. S/he will be responsible for providing general project management and communications support to large-scale client engagements. S/he will excel in a fast-paced environment with the ability to multi-task and maintain meticulous attention to detail. We are looking for innovative and creating thinkers inspired to lead in a new and groundbreaking client-centric approach to healthcare outsourcing.

Primary Responsibilities:

  • Project management: track action items, request follow ups, and take follow-up actions to support Engagement and project deliverables

  • Coordinate meetings by preparing and distributing materials, including agendas, pre-read materials, and minutes

  • Assist in the development and implementation of effective communication strategies that build customer loyalty, clarity of direction and employee satisfaction

  • Develop and distribute monthly staff newsletter and support Engagement updates and other broad communications as needed

  • Establish and coordinate employee engagement committees, including by not limited it, Culture Ambassador Network and Employee Community Council.

  • Draft, proof and distribute communication-related deliverables in a timely manner

  • Project manage the Net Promoter System (NPS) strategy (action plan) with a focus on making every customer contact as successful as possible, resulting in continued loyalty

  • Coordinate annual (or bi-annual) client satisfaction NPS survey, run reports, develop executive summary and recommendations for continued improvement

  • Collaborate with Human Capital to integrate, align, and embed Inclusion and Diversity Strategy within the business and operational strategy

  • Collaborate with Human Capital to identify strategies necessary to improve employee engagement and employee experience

  • Monitor project performance against established success measures, such as employee engagement, by working with internal business partners and centers of excellence (e.g., finance, human capital)

  • Ensure reports and operational tasks are completed within stated deadlines and follow set policies and procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree

  • 5+ years of experience in program / project management as it relates to healthcare

  • 2+years of experience in community health initiatives, employee engagement, or non-profits

  • 1+ years of experience working directly with clients

  • Ability to commute to Cooperstown / Utica as needed

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Solid presentation, written, and verbal communication skills

  • MS Office proficiency particularly PPT and Excel

  • Comfort with ambiguity and working across multiple matrixed environments

  • Multitasker and capable of simultaneously managing multiple projects with different deadlines

  • Demonstrated self-starter with solid planning, organization, analytical and problem-solving skills

  • Experience working with executive level stakeholders

  • Solid communication skills, both written and verbal, including well-developed interpersonal skills

  • Understanding of organizational development and/or change management methodology

  • Proven experience of successfully delivering projects in high pressure, deadline-oriented environment

  • Flexible, agile and adaptable to change

Careers with Optum . Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Program Manager, Strategic Engagement, Cooperstown, Utica, NY, New York