Red Shed Brewery LLC (Cooperstown) Beertender - Seasonal in Coopertown, New York
Looking for seasonal part time and full time. Beertenders facilitate visitor enjoyment by performing a variety of customer service duties including, but not limited to, greeting and serving customers and co-workers, providing education about our products and other products we carry, stocking bar, serving drinks, and maintaining cleanliness and orderliness of bar facilities. Work hours between 10 am - 11:30 pm. Reference check.
Represent Red Shed as a brand Ambassador!
Provide excellent customer service to visitors. i.e.) Greet and serve visitors in a positive and friendly way. Greet everyone who visits the Tap Room with a hello and a good bye. Treat everyone like a regular.
Interact with visitors to develop and maintain a favorable public image. Answer questions and educate guests about Red Shed Brewing, our beers and other products, the differences between beer styles as well as the history and culture around Red Shed Brewing and craft beer in general.
Educate customers on how to sample beer. (Color, Clarity, carbonation, head retention, aroma, mouthfeel/body, flavors, finish)
Promote other items we offer for sale.
Promote Red Shed events and specials.
Complete all paperwork involved to day-to-day operations (inventory sheets, gift certificate sheets, keg order forms, incident reports etc.)
Compile daily receipts and other paperwork per RSB procedure for processing.
Maintain comfort & cleanliness throughout the Tap Room, Storage Areas, cooler, office, and restrooms.
Ensure the Tap Room, bar and bar area, counters, sinks, utensils, coolers, shelving and storage areas are clean and comply with established sanitation standards, personal hygiene, and health standards at all times.
Report all equipment problems, bar maintenance issues, violations or substandard practices to your supervisor immediately upon encountering a problem.
Attend staff meetings, events and other functions required.
Promote good public relations and handle complaints and concerns of guests.
Report any issues with draft system immediately to General Manager.
Assist with inventory procedures. Alert Supervisor about shortages or discrepancies.
Minimize waste by ensuring all sales go through POS system properly and the Cask Systems are operating optimally at all times.
Collect payment for all sales
High school diploma or GED required.
At least one year of experience in the beer, spirits, or beverage industry.
Basic knowledge of beer offerings (flavors, ingredients, etc.) in order to answer questions from customers, as well as conduct tastings.
Prior customer service or sales experience preferred