New York Seasonal Jobs

Job Information

Six Flags Information Operator in Darien Center, New York

Description

Seasonal position. Must be available evenings and week-ends.

JOB SUMMARY

This position is responsible for answering and servicing all calls made to the Darien Lake Theme Park Resort Switchboard. The employee should be courteous and helpful to all callers, guests and visitors; and present an overall professional and positive attitude of Darien Lake.

DUTIES AND RESPONSIBILITIES

  • Accepts incoming telephone inquiries in an efficient and courteous manner.

  • Must be able to multitask, answer multiple calls and transfer them to the appropriate department in a timely manner.

  • Must be knowledgeable of other park departments and have the ability to accurately answer questions

  • Receptionist to all visitors and guests entering the Administration Building

  • Must be able to sell, service and process season passes, using the park's database system

  • Distribution of mail

  • Knowledgeable of the weekly detail sheets, promotions and concert schedule

  • Troubleshoot guest complaints and service accordingly (i.e. Transfer caller to the appropriate personnel or resolve issue with appropriate resources).

  • Keep reception and info center neat, uncluttered and professional at all times.

  • Accepts any duties as assigned by the Operating Supervisor and Public Relations Supervisor.

  • Must be available to work assigned schedule and expect schedule fluctuations based on demand.

  • All other duties assigned or necessary to support the park as whole. Management reserves the right to add or remove duties when circumstances dictate.

SKILLS AND QUALIFICATIONS

  • Team player

  • Guest focused

  • Outgoing and personable

  • Minimum of High School Diploma, Associates Degree preferred

  • Excellent telephone skills

  • Strong communication and organizational skills

  • Excellent interpersonal skills and professional appearance

  • Computer knowledge including Microsoft Office, Excel and Word

  • Detail oriented and able to manage multiple tasks

  • Willingness to work weekends, Holidays and non-traditional hours in season

  • Must have knowledge of multi-line switchboard key pad, hand-eye coordination

  • Must be able to read the telephone directory and be capable of hearing incoming calls through a headset

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