Six Flags Retail & Games Supervisor (Year Round) in Darien Center, New York
JOB SUMMARY: The Retail & Games Supervisor is responsible for assisting the Manager in executing and leading the operating functions and financial performance of the Retail, Games, Attractions and Rentals with a keen focus on the Guest and Team Member experience.
Key Duties and Responsibilities:
Supervise retail & games team members and ensure they consistently provide friendly, clean, fast and safe service.
Provide leadership, maintain standards and enforce park policies, including grooming guidelines, point of sale procedures, electronic communication, etc.
Deliver training to retail & games team members according to standard operating procedures.
Plan and implement layouts, concepts and displays to maximize revenue and assist the leadership team in duties concerning signage, stocking, displaying prizes, housekeeping and simple maintenance.
Coordinate daily deliveries of product to maximize sales.
Promote the sale of products using salesmanship and suggestive selling techniques and plan team member events, sales competitions and reward and recognition programs.
Ensure equipment & facilities are in good working order and alert Maintenance when repairs are needed.
Maintain adequate staffing and supervision levels in areas of responsibility while ensuring labor targets are met, and the budget is maintained.
Foster a collaborative team environment to increase retention, motivation, engagement and team member morale.
Manage the break schedule and ensure compliance with state and federal labor laws, mainly related to meal periods and permitted working hours for minors under 18 years old.
Conduct audits with crew leaders and front-line team members.
Keep team members informed of park procedures, policies, and help foster communication between management and front-line team members
Handle guest concerns and keep the management team informed of any difficulties in your area of responsibility.
Monitor unit per caps, cost of sales, pricing and labor and takes appropriate action
Coordinate Off Season Staff and Daily Operation of Special Events
Participate in global initiatives toward overall park success, such as committees and retail & games manager on duty.
All other duties assigned or necessary to support the park as a whole and the In-Park Services department.
Qualifications & Requirements:
Must be at least 18 years of age with high school diploma or equivalent
Must possess above-average communication skills and be able to read, write and speak the English language effectively.
Must be able to maintain an outgoing, friendly, and professional demeanor when interacting with Guests and Team Members
Must be able to effectively multi-task and complete assignments in a fast-paced environment, including front-line, managerial, and back-of-house tasks.
Must be available to meet the needs of a seasonal business and work flexible hours, including nights and on weekends and holidays.
Computer literacy with proficiency in all Microsoft applications.
Must have a valid driver’s license with a clear driving record.
Requires continuous standing, bending, walking, hand/eye coordination, lifting, vision, hearing, and speech.
Requires frequent kneeling, manual dexterity, gross motor skills, and color definition.
Must be able to work outside in various weather conditions
Must be able to stand/walk for extended periods.
Must be able to lift 25lbs consistently and carry it at least 25 feet over various surfaces.
Must be able to lift and lower 5lbs above shoulder level.
Must be able to climb a stepladder up to 6ft. in height.