Six Flags Vacation Planner Call Center in Darien Center, New York
Vacation Planners are the first stop for accommodations guests in making a reservation! Vacation Planners are responsible for making reservations in a timely and efficient manner. They are accountable for answering incoming calls and providing accurate information to the guests and ensuring excellent communication skills when dealing with all of the guests. Vacation Planners work in a FUN office environment and are provided sufficient training in order to properly assist guests plan their perfect summer vacation!
Answer all phones in accordance with standards of proper etiquette.
Be consistent in giving out information.
Write any problems you experienced throughout the day and give to the supervisor so they are aware of the situation.
Inform management of any guest or system related complaints or problems.
Ensure guest comfort and satisfaction.
Promptly and effectively deal with guest complaints and requests.
The guest comes FIRST! Drop what you are doing to help a guest.
Answer a guest question to the best of your ability.
Get help if you do not know the answer.
Know all the rates and how to properly communicate them to guests
Know the rules and policies including the cancellation policy and when each is applicable
Know how to use the computer system
Know the Hotel, Cabin rentals, RV rentals, and Campsites
Know the local area to give directions for: hospital, shopping, restaurants, pharmacy, gas station, mall, and the theater.
Perform any duties requested by a Supervisor or Assistant Supervisor.
Computer skills and knowledge (Microsoft Office -- Word/Excel, ability to type, etc.)
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit for long periods of time throughout the day
Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech
Requires occasional kneeling and bending
Requires occasional walking, reaching above shoulder, pushing and pulling
Requires occasional lifts and carries up to 60 pounds
Some Of Our Amazing Benefits Include:
Free park admission
Private employee events
Pay day is every Friday!
We even offer special employee events, and much, much more! Apply today to get started!
If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"
Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States?
Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation?
Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine?
Are you willing to comply with our grooming code which prohibits facial jewelry (other than 2 matching pairs of earrings), extreme haircuts/styles, colors, and visible tattoos on or above the neck or any single tattoo or cluster of tattoos larger than 4” by 4”. (Please answer “YES” if you believe you would qualify for a religious accommodation which might exempt you.)
I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.