SUNY Delhi STUDENT: Help Desk Assistant (Fall 2019) in Delhi, New York
STUDENT: Help Desk Assistant (Fall 2019)
Apr 22, 2019
Open Until Filled
About SUNY Delhi:
SUNY Delhi has been delivering student-centered education in the foothills of the scenic Catskill Mountains for more than 100 years. A member of the State University of New York system, SUNY Delhi offers a supportive environment, and the chance to work among energetic colleagues and students on a friendly and inclusive campus.
Help Desk Assistants will be expected to carry themselves in a professional, polite manner when interacting with Help Desk users. Assistants must be able to follow written and oral directions from CIS supervisory staff and our Help Desk ticketing system. Typical duties include but are not limited to: answering phones, using our Help Desk software to create and assign tickets, moving hardware (i.e.: computers, phones, etc.), and assist wherever needed within the CIS department. We are looking for students who can both work independently and as a member of a team.
Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software and applications problems.
Initiate and maintain detailed tickets within the Help Desk ticketing system
Inventory and track equipment including equipment loans
Greet Help Desk users courteously and direct them appropriately
Deliver hardware and set up computers and other equipment
Clean workrooms and closets with equipment
Troubleshoot classroom technology issues
Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools
More than one year left before graduation
Must have excellent communication skills
Must have 2.5 or higher GPA
Be in good judicial standing with the College
Ability to lift 35 lbs
Ability to work over breaks and summer
Wages: $11.10/hr with opportunities for wage increases.
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