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SUNY Delhi STUDENT: Help Desk Assistant (Fall 2019) in Delhi, New York

STUDENT: Help Desk Assistant (Fall 2019)

Category:

Student Jobs

Locations:

Delhi, NY

Posted:

Apr 22, 2019

Closes:

Open Until Filled

Type:

Part-time

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About SUNY Delhi:

SUNY Delhi has been delivering student-centered education in the foothills of the scenic Catskill Mountains for more than 100 years. A member of the State University of New York system, SUNY Delhi offers a supportive environment, and the chance to work among energetic colleagues and students on a friendly and inclusive campus.

Job Description:

Help Desk Assistants will be expected to carry themselves in a professional, polite manner when interacting with Help Desk users. Assistants must be able to follow written and oral directions from CIS supervisory staff and our Help Desk ticketing system. Typical duties include but are not limited to: answering phones, using our Help Desk software to create and assign tickets, moving hardware (i.e.: computers, phones, etc.), and assist wherever needed within the CIS department. We are looking for students who can both work independently and as a member of a team.

Responsibilities:

  • Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software and applications problems.

  • Initiate and maintain detailed tickets within the Help Desk ticketing system

  • Inventory and track equipment including equipment loans

  • Greet Help Desk users courteously and direct them appropriately

  • Deliver hardware and set up computers and other equipment

  • Clean workrooms and closets with equipment

  • Troubleshoot classroom technology issues

  • Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools

Requirements:

  • More than one year left before graduation

  • Must have excellent communication skills

  • Must have 2.5 or higher GPA

  • Be in good judicial standing with the College

Preferred requirements

  • Ability to lift 35 lbs

  • Ability to work over breaks and summer

Additional Information:

Wages: $11.10/hr with opportunities for wage increases.

Application Instructions:

  • Fill out an Application. Be sure to save it to your computer using "save as".

  • Upload your application when prompted

**Please be sure your Adobe Acrobat software is up to date and that you are opening the application in Internet Explorer.

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