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SUNY Delhi STUDENT: Help Desk Assistant (Spring 2021) - SUNY Delhi in Delhi, New York

Location: Delhi, NY Category: Student Jobs Posted On: Mon Jan 11 2021 Job Description:

Help Desk Assistants will be expected to carry themselves in a professional, polite manner when interacting with Help Desk users. Assistants must be able to follow written and oral directions from Computer Information System (CIS) supervisory staff and our Help Desk ticketing system.

Typical duties include, but are not limited to: answering phones, using our Help Desk software to create and assign tickets, moving hardware (i.e.: computers, phones, etc.), and assist wherever needed within the CIS department. We are looking for students who can both work independently and as a member of a team.

Responsibilities:

  • Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software, and application problems.

  • Initiate and maintain detailed tickets within the Help Desk ticketing system

  • Inventory and track equipment including equipment loans

  • Greet Help Desk users courteously and direct them appropriately

  • Deliver hardware and set up computers and other equipment

  • Clean and maintain data closets and equipment storage areas

  • Troubleshoot classroom technology issues

  • Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools

    Job Requirements:

  • Must have excellent communication skills

  • Must have 2.5 or higher GPA

  • Be in good judicial standing with the College

Preferred requirements

  • Ability to lift 35 lbs

  • Ability to work over breaks and summer

  • More than one year left before graduation

    Additional Information:

Wages: $12.50/hr with opportunities for wage increases.

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