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Carrier Product & Technical Service Specialist in East Syracuse, New York


United States of America


CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.

Key Responsibilities

  • Manage large data sets using SQL (MS-SQL and Oracle) for ETL processes.

  • Analyze HVAC service data to identify trends, patterns, and opportunities for improvement.

  • Develop and maintain subqueries, stored procedures, views, indexing, and security measures in SQL databases.

  • Collaborate with our engineering team to develop and document processes, web applications, workflows, and process improvements.

  • Utilize additional skills in PHP, JavaScript, jQuery, or similar web languages to enhance data analysis and reporting capabilities.

  • Generate reports and presentations to communicate findings and recommendations to management and stakeholders.

  • Handle multiple projects simultaneously, maintaining focus on deadlines and delivering high-quality results.

Required Qualifications

  • Bachelor's degree.

  • 5+ years of experience as a Data Analyst or Technical Support Analyst, with SQL development (MS-SQL and Oracle) and ETL processes.

Preferred Qualifications

  • Bachelor's degree in Mechanical Engineering, HVAC Engineering, Data Science, Computer Science, or related field.

  • Proven experience as an HVAC Service Engineering Data Analyst or similar role, with expertise in SQL development (MS-SQL and Oracle) and ETL processes.

  • Proficiency in subqueries, stored procedures, views, indexing, and security measures in SQL databases.

  • Additional skills in PHP, JavaScript, jQuery, or similar web languages are desired.

  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

  • Detail-oriented, organized, and able to handle multiple projects simultaneously while meeting deadlines.



Pay Range:

$74,181 - $130,206 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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