The Salvation Army of the Syracuse Area POH and Rapid Rehousing Case Manager in Elmira, New York
SCOPE AND PURPOSE OF POSITION:Pathway of Hope (POH) Case Manager will be responsible for the provision of intensive case management and Rapid Rehousing services to individuals and families with children under the age of 18, who are experiencing domestic violence. This is an outreach position working with families while in shelter, in their home as they move to safe housing and in the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pathway of Hope/RRH Case Management• Identify and interact with DV individuals and families to assess their requirements, find internal and external social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.• Assess and evaluate for Social Determinants of Health needs• Develop a detailed plan of action to address identified root causes and needs of eligible clients, set goals and outcomes for said clients, and find necessary resources to meet the goals.• Assess for eligibility for rental assistance support• Establishing and strengthening solid community collaborations with outside agencies, and serving as a client advocate, enhancing a collaborative relationship to maximize the family’s ability to make informed decisions.• Consult with other external agencies to provide support services and resources.• Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit to track a family’s success.• Input accurate and complete data for all contacts with clients into the social services database and required data tracking into Service Point database.• Make monthly home/office visits with participants.• Assure life skills workshops are provided• Participate in required social service, counseling, and other appropriate TSA trainings.• Provide follow up services and support with clients to ensure the services provided are beneficial and that their needs are still met. Adjust service planning as needed.• Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.• Recognize spiritual needs of person, refer to the Corps officers (who are ordained ministers of the Salvation Army) for pastoral care and Salvation Army programs as appropriate.• Represent the POH RRH program at homeless taskforce/CoC meetings and Coordinated Entry meetings as needed.• Demonstrate cultural competence in your job performance.
• Maintain inventory for feeding program and emergency food pantry services that may be needed by POH participants.• Coordinate services with other Salvation Army programs including; seasonal social service programs (Christmas, Thanksgiving, Back to School, Summer Camp, etc.), emergency feeding programs and after school programs.
SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:• Bachelors Degree in Human/ Services Field• Minimum of two years of experience in Social Services Field• Knowledge of community resources, especially housing programs and experience in counseling/social work practices with high risk populations/victims of violence.• Experience working with persons in crisis.• Good documentation skills.• Excellent written and verbal communication skills, ability to establish rapport.• Ability to motivate others towards achieving goals.• Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries.• A strong sense of and respect for confidentiality involving both clients and fellow employees.• Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.• Valid driver’s license that meets the Salvation Army’s insurance requirements.• Access to own vehicle.