The New York Racing Association, Inc. Account Executive, Ticket Sales in Elmont, New York
The Account Executive, Ticket Sales is responsible for the sales and service of all ticket products across three venues highlighted by the Belmont Stakes and the 40-day Saratoga Race Course meet. Includes season and partial ticket plans, premium hospitality and group ticket packages, dining reservations and daily seats/admissions. Sales will be facilitated by responding to incoming phone calls, emails, live chat and Web inquiries, as well as outbound efforts to generate new and incremental business. Services including but not limited to, responding to customer service inquiries and problem solving, ticket management and fulfillment.
Sales and service of all ticket products across three venues:
Responding to incoming phone calls, emails, and live Web chat inquiries for information on NYRA tickets and event hospitality, services offered, and pricing; Taking all relevant information to begin the ticketing and sales process;
Discussing options for facilities, food service, entertainment, and amenities with the client; Offering suggestions to improve the event;
Explaining the terms of the NYRA event contract to clients;
Closing the sale and coordinating ticket distribution of event tickets for the client;
Prospecting calls and sending brochures to targeted companies/individuals recorded on various leads lists;
Proactively solicit and follow-up on sales leads;
Executing multiple touchpoints with existing clients to continually develop business;
Maintaining a contact database and report updates for new, existing and prospective clients daily;
Participate in events, promotions, client entertainment and other activities as required.
Sells reserved seating and event hospitality tickets, on a rotational basis, to patrons who visit the racetrack.
Provides excellent customer service relating to all aspects of the client and guest experience at NYRA to by responding to requests for information and offering assistance as requested. Provide problem solving techniques to assist all customer inquiries and concerns.
Manage daily activity through the use of Ticketmaster Archtics system.
May perform other duties as required.
Education: Bachelor’s Degree or equivalent experience
Experience: A minimum of 2-3 years of successful telephone selling experience with additional guest service experience preferred.
Preferred Experience: Knowledge of Ticketmaster Archtics ticketing application.
Other Requirements: Computer literacy, Driver’s license and ability to work the racing schedule including holidays and weekends; A high level of proficiency with English, excellent articulation, ability to employ tact and diplomacy when dealing with potential clients, excellent understanding of telephone etiquette; may be required to relocate to Saratoga for the summer meet (8 weeks) to operate the Box Office at the upstate racecourse.
External Company Name: The New York Racing Association Inc.
External Company URL: https://www.nyra.com/aqueduct/