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Restaurant Depot

Front-End Supervisor

Company:

Restaurant Depot

Position:

Front-End Supervisor

Department:

Staff

Status:

Full Time

Shift:

First / Day Second / Afternoon

Req #:

4252034

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Date posted:

July 1, 2020

Location:

1966 Broadhollow Rd Suite F, FARMINGDALE

Farmingdale, NY, 11735, US

Job category:

Front-End Supervisor

Job link:

Position Title: Front End Supervisor

Department: Sales

Supervisor: Branch Manager

FLSA: Non-exempt

Position Summary:

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions:

  • Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.

  • Ensures friendly, efficient and professional customer service.

  • Ensures compliance with established sales and security policies and procedures.

  • Investigates and resolves customer complaints in a timely and professional manner.

  • Assists customers with product location and detailed information when needed.

  • Plan and prepare work schedules to include lunch and vacation.

  • Performs cashier “check-outs” and operates register, when needed.

  • Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.

  • Assists checkers in comparing customer receipts to items on cart to avoid losses.

  • Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.

Other Responsibilities:

  • Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

  • Bachelor’s Degree, OR

  • High School Diploma of GED with at least 4 years experience in customer service or related field, OR

  • Any appropriate combination of education and experience.

  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

  • Ability to effectively present information and respond to questions from managers, clients, and general public

  • Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

  • Effective oral and written communication skills.

  • High level of interpersonal skills to handle sensitive situations.

  • Commitment to company values and strong customer orientation.

  • Computer Literacy

Physical Requirements:

  • Lift/Carry Abilities (measured for maximum or average load)

  • Lift – 50 lbs

  • Carry strength (50’ or less) – 50 lbs

  • Frequent lift/carry (>12x/hour) – 50 lbs

  • Constant lift/carry (>30x/hr) – 20 lbs

  • Physical Aptitudes (rated based on level of skill involved)

  • Agility/dynamic balance 80-119%

  • Finger dexterity – 80-100%

  • Manual dexterity – 80 – 100%

  • Posture Tolerance (rated based on frequency or time involved)

  • Stand/walk – constantly

  • Reach above shoulder level – occasionally

  • Twist/turn head – occasionally

  • Bend over/stoop – occasionally

  • Climb steps/ladder – occasionally

  • Kneel/squat - occasionally

Work Environment:

  • For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

Acknowledgement:

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.

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