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W.W. Norton & Company, Inc. Business Analyst, Accessibility and Standards in Flexible Throughout the US, New York

Job Descriptions:

W. W. Norton & Company is seeking a Business Analyst to join the Accessibility and Standards group. Independent since 1923, employee-owned, and proud to publish "books that live," Norton is dedicated to building inclusive learning experiences for higher education and high school. The Accessibility and Standards group helps our Product, Editorial, and Production and Design teams identify opportunities where standardizing content, processes, or implementation will improve efficiency, accelerate product development, and better meet customer needs. The Business Analyst will gather and document detailed stakeholder requirements across our product horizontals, help the team turn those requirements into either technical or documentation solutions, and work closely with third-party partners who are expected to use our standards to ensure that they are robust and understandable. The ideal candidate cares deeply about organizational efficiency, has a strong growth mindset, loves finding new ways to organize ideas, and is able to work independently. This position will report to the Director of Accessibility and Standards.

Essential Job Responsibilities Include:

  • Gather, analyze, and define business requirements for cross-product needs and systems

  • Support the Norton Design System team as its primary analyst

  • The Norton Design System is an open source implementation of our Accessibility, UX, and Frontend development standards.

  • Write implementation-agnostic specifications of our standards

  • Document criteria for assessing the successful implementation of standards defined by the Accessibility and Standards group

  • Support internal teams in the use of standards developed by the Accessibility and Standards group

  • Identify opportunities for standardization through gap analysis and regular communication with stakeholders about pain points

  • Work with the Director of Accessibility and Standards to plan for and define the scope of new standards

  • Define the process for change management when new standards or processes are ready for rollout

  • Function as a standards expert and liaison with product teams (design, engineering, quality assurance), editorial teams, and production teams

  • Maintain internal-facing documentation around standards

  • Help maintain public-facing documentation about our standards

  • Analyze and assess third-party solutions to broad business needs such as content management or publication lifecycles and workflows

  • Write boilerplate language about our standards for use in requests for proposals (RFPs) and statements of work (SoWs)

  • Manage relationships and expectations with vendors who must conform to our standards

  • Help identify and develop new vendors who can meet our standards

  • Conduct User Acceptance Testing (UAT) with stakeholders to verify that vendor deliverables meet our needs

  • Work with our Product Accessibility Specialist to identify areas of inefficiency in our accessible content workflows and propose new solutions to address those inefficiencies

Required Experience:

  • Minimum of 5 years of relevant work experience

  • Bachelor's degree

  • Experience in assessing customer needs and product needs

  • Excellent verbal and written communication skills

  • Ability to understand and communicate technical concepts to both technical and non-technical colleagues

  • Organized with strong multi-tasking and time management skills

  • Excellent analytical and problem-solving skills

  • Attention to detail

  • Experience with or knowledge of agile development methodology

  • Expertise in using JIRA and other such tools

  • Ability to work with cross-functional teams

  • Ability to organize and work under strict timelines while producing quality deliverables

  • Ability to quickly learn and adapt to new technologies and programs

  • Employment eligibility to work with W. W. Norton & Company in the U.S. is required

  • Knowledge of the publishing industry and the educational technology market (preferable)

  • Ability to adapt to different team styles and dynamics while maintaining standards for deliverables

About Norton:

W. W. Norton & Company is the oldest and largest publishing house owned wholly by its employees. W. W. Norton & Company strives to carry out the imperative of its founder to "publish books not for a single season, but for the years." In college publishing, that imperative applies not only to books, but also to an ever-growing list of essential print and digital resources that support teaching and learning. For more information about the Company, visit us online at:

Keyword: Business Analyst

From: W.W. Norton & Company, Inc.