USTA Guest Services in Flushing, New York
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are the highest-attended annual sporting event in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team?
We are seekingGuest Services team members who play an essential role in the US Open guest experience. In this role, you will wear many different hats and have the opportunity to assist and deliver customer service to visitors from around the world. Our team members genuinely enjoy interacting with people, know what it takes to provide excellent customer service.
Greet and guide all guests in a welcoming and friendly manner
Respond to guest concerns respectfully and calmly
Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
Manage and resolve conflicts by following the USTA policies and procedures
Answer guest questions with regards to event and stadiums (example: location of particular match, concession stands, & restrooms)
Review each ticket to ensure authenticity
Coordinate with ushers to direct guests to correct seats
Keep aisles and stairways clear of objects and bottlenecks to ensure safe entry/exit
Work closely with Supervisor and/or Area Director as needed
Previous guest or customer service related experience
Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
Available to work for the full duration of the US Open tournament
Must be able to work 12+ hour shifts and be available days, nights and weekends
Willing to work outdoors in various weather conditions and able to stand for extended periods
Personable and proactive team player with excellent communication skills
Remain calm and focused in a fast-paced environment as well as during stressful situations
Proof of VaccinationREQUIRED.
Posted Date3 weeks ago(7/19/2022 9:25 AM)