AAA Northeast Account Manager (Automotive) in Garden City, New York
How would you like to help and serve the members of one of the most trusted brands in America? AAA has been around for 120 years with a proud tradition of service, innovation, and safety. This role is an ideal position for a person who would enjoy representing the interests of AAA Northeast within its contractor network, playing a significant role in driving adoption of AAA programs. Working within an assigned area, the Account Manager, is responsible for not only developing and maintaining strong relationships with existing automotive contractors (accounts) but establishing relationships with potential new accounts as well. This role will require extensive driving within the assigned area during daytime business hours, 3-5 days a week.
Build and maintain relationships between the Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, as well as monitor and review Key Performance Indicators (KPIs).Develop action plans to ensure minimum facility requirements and AAA standards are met.Analyze territory performance and seasonal resource requirements to ensure service levels are met.Manage new contractor process, including recruitment, screening, selection, and onboarding.Provide contractor consulting services regarding operational efficiency, financial performance, and viability.Support deployment of Road Service systems, technology, and equipment, (e.g., Dispatch system, apps, radios, tablets, testers).Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.Research industry best practices and technologies and share with peers and contractors.Other duties as assigned.
High School diploma or GED requiredBachelor’s degree preferred in Business concentration or 5+ years relevant experienceValid driver’s license requiredExperience:2 years Auto, logistics, and/or franchise business required2 years Customer Service required2 years Using financial and performance metrics required2 years Account Management requiredSkills & Abilities:Ability to think, act and be safe.Encourage, build, and maintain mutual trust, respect, and cooperation with others.Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.Ability to apply sound judgement to produce appropriate outcomes to a variety of situations, including high volume and challenging situations.Ability to add, subtract, multiply, or divide quickly and accurately.Ability to operate a computer with relevant software applications.Ability to maintain confidentiality.Ability to prioritize, organize, and accomplish work to achieve specific goals.Ability to apply sound judgement to produce appropriate outcomes to a variety of situations, including high volume and challenging situations.Ability to source and monitor the appropriate use of equipment, facilities, and materials needed to do certain work.Ability to adjust actions in relation to others' actions.Ability to teach others how to do something.Ability to bring others together and trying to reconcile differences.Ability to persuade others to change their minds or behavior.Ability to watch gauges, dials, or other indicators to make sure a machine is working properly.Ability to conduct tests and inspections of products, services, or processes to evaluate quality or performance.Ability to determine causes of operating errors and deciding what to do about it.
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Job LocationsUS-NY-Garden City
Category Facilities/Building Services
Type Full Time
Work Schedule Monday- Friday 08:30 - 5:30PM