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Hobart and William Smith Colleges Student Engagement Operations Coordinator in Geneva, New York

To support and enhance the mission the Office of Student Engagement, the Student Engagement Operations Coordinator will be responsible for helping to create and manage a comprehensive residential environment that is academically and socially stimulating that provides excellent and timely student service. The primary responsibility of this position is to assist in the day to day housing operations with a student-first model of service. As a member of the office's central staff, the Student Engagement Operations Coordinator is also involved in department planning, policy formation and implementation, and program development.

Essential Responsibilities:


  • Support as the first point of contact for questions related to housing operations; including responding to students and parents with housing issues and concerns.

  • Process all room changes in coordination with area staff members.

  • Synchronize all fire safety-related room inspections and related follow-up to noted violations in collaboration with Area Staff, Building & Grounds, and Campus Safety.

  • Provide first-level response to access and meal plan issues within CS Gold and physical card access points of entry.

  • Coordinates all key efforts including lock changes, key inventories, packaging and maintaining accurate records.

  • Serve at the Building and Grounds liaison for residential concerns to ensure prompt response to maintenance requests.

  • Develop and manage departmental publications and electronic communications for students, parents, and campus community as it relates to housing and dining information

  • Organize break housing and help with the transition into summer housing.

  • Perform the requirements as a Campus Security Authority pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (20 U.S.C. §1092 (f) (Clery Act)


  • Participate on divisional and/or campus-wide committees

  • Serve as a member of the Student Engagement On-Call emergency response rotation

  • Facilitate first-level conduct meetings as delegated with the goal of educating students on positive choices and healthy lifestyle habits

  • Other duties as assigned

Other Information:

This is a full-time, 10-month, live-in, benefits-eligible administrative position. Compensation includes salary, a furnished two-bedroom apartment, local phone, assigned parking space, campus gym membership, a partial meal plan during the academic year, and the Colleges’ comprehensive benefits package. The Colleges allow a partner/spouse to reside in housing and also allows for one approved pet (one dog, cat, caged bird, or maximum 50-gallon aquarium). Funding for professional development opportunities are reviewed annually. This position description is not all-inclusive, as other tasks or responsibilities may be assigned.


Administration, faculty and staff are committed to providing students with holistic educational experiences that advance their personal growth, intellectual development and integrity. The institution is grounded in its mission to develop global citizens who will lead lives of consequence. Geneva, NY is located at the shore of Seneca Lake in the heart of the Finger Lakes Region. The campus and surrounding community provide an ideal setting for exploring ideas and establishing close and lasting friendships with students, faculty, and staff.

  • Bachelor’s degree required. Master’s preferred in Higher Education Administration, College Personnel, Counseling or a related field. Residence life-related experience beneficial.

The successful candidate will have:

  • Verified abilities of handling multiple tasks, technologies, and staying on top of projects

  • A sense of urgency

  • A creative, growth mindset as it relates to working on a residential campus and managing operations through a lens of student development

  • Demonstrated experience with data management systems (such as The Housing Director or a similar software) and advanced knowledge of Microsoft Office (including Excel)

  • Enthusiasm in providing excellent customer service to students, parents, and guests

  • Energy for working in a collaborative, vibrant, and creative environment

  • A sense of humor and flexibility with the day-to-day demands of a residential campus

  • Possess strong communication skills and be willing to take initiative

  • Strong customer service orientation; positive, helpful, resourceful

  • Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances of others

  • Highly reliable, flexible and adaptable

Review of applications will begin immediately and continue until the position is filled. Interested applicants are encouraged to submit a cover letter, resume and the names with contact information of at least three (3) professional references to our application service, Interfolio (utilizing the Apply link on the right). Background check required.

If you have a question or need help on uploading your application materials, please contact Interfolio's support team at or call 1-877-997-8807 between the hours of 9:00 a.m. through 6 p.m., EST, Monday through Friday.


Hobart and William Smith Colleges are committed to providing a non-discriminatory and harassment-free educational, living and working environment for all members of the HWS community, including students, faculty, staff, volunteers, and visitors. HWS prohibits discrimination and harassment in their programs and activities on the basis of age, color, disability, domestic violence victim status, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected under the law. Discrimination on the basis of sex includes sexual harassment, sexual violence, sexual assault, and other forms of sexual misconduct including stalking and intimate partner violence, and gender-based harassment that does not involve conduct of a sexual nature.