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Citigroup Program Management Senior Analyst in Getzville, New York

Job Description

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

A Program and Project Management Quality Officer Senior Analyst is required to conduct qualitative inspections of project artifacts against published standards and procedures. Provide metrics, trends and observations to project managers. Provide input to process and standards changes, including the annual standards authoring cycle.


  • Identify key quality and control risks in projects that impact application reliability, stability and availability through efficient, effective and accurate control and quality focused inspections

  • Provide technology and operations managers with ongoing monitoring of the compliance and quality status of their key projects and programs

  • Provide technology and operations with quantitative measures as well as qualitative observations and recommendations on major themes and trends related to process adherence

  • Support the annual SDLC standards authoring cycle, ensuring clear communication of changes to standards and tool set is delivered to clients.

  • Contribute to the ongoing enhancement of the team’s toolset, including Database and Qlikview dashboard solutions

  • Liaise with specific technology management organization highlighting areas of risk and solutions to mitigate that risk


  • 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role


  • Bachelor’s/Univers

Knowledge / Experience:

  • Knowledge of Software Development Lifecycles and related standards and policies (including various methodologies eg Agile, Iterative, and traditional waterfall)

  • Understand industry processes and quality standards, industry trends

  • Experience in owing a function with full responsibility for all end to end process and technology activities

  • Skill in developing and presenting reports to senior management within customer base

  • Experience of developing and/or promotion of project best practices.

  • Experience in financial services organization

  • Training / certification in an established process framework (ITIL, CMMi, PMP, etc.) is desirable

  • A technical background in development, testing, infrastructure is desirable. Skills:

  • Excellent interpersonal, written and verbal communication skills

  • Good organizational skills, ability to work under pressure and prioritize within tight deadlines while maintaining total accuracy

  • Ability to influence others and quickly earn the confidence of others

  • High level of attention to detail

  • Strong working knowledge of Microsoft Office with Excel, Outlook, and PowerPoint skills

  • Experience of using MS SharePoint

  • Quick learner and able to work in a diverse, global environment

  • Ability to analyze large amounts of data, decipher items relevant to the development unit covered, and determine corresponding risk

  • Ability to work as part of a team, and also independently under own supervision

  • Possess the ability to develop and maintain good working relationships with various levels of management

  • Have the ability to define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction


Job Family Group:

Project and Program Management

Job Family:

Program Management

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.