Golub & Company SALES & SERVICE LEAD in Glenville, New York
SALES & SERVICE LEAD
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Date: Jan 1, 2022
Location: Glenville, NY, US
Company: The Golub Corporation
Ensures the total store is providing exemplary customer service through mentoring and role modeling behaviors, inspiring, coaching, and educating the management team regarding sales and service results and how to improve them through suggested leadership behaviors. Assesses teammate behavior relating to sales and service while providing feedback to management. Assists with conducting interviews and staffing responsibilities. Provides support and followup to newly hired teammates, ensuring training is complete over specified training intervals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as brand ambassador educating the store team and customers regarding the Market 32 brand, specific offerings, and promotions. Works with store team to increase sales and store excitement with specific focus on items highlighted in the weekly selling points, specialty items, weekly promotions, sampling items, holiday items etc… Helps to motivate, report and celebrate sales results. Assists in increasing sales by brainstorming unique marketing ideas, including business lunches, parties, special events etc… Inspires and motivates the team to execute sales ideas and tools such as suggestive selling, sampling, cross merchandising etc… Ensures recognition programs and contests are being developed and executed on a regular basis. Focuses on specialty merchandising using finesse and boutique methods to assist Team Leaders to deliver unique, inviting, and sales enticing displays, especially in grocery (coffee/candy/action alley/x’s and o’s). Communicates, motivates, and follows up on execution of corporate and operational initiatives including those outlined in weekly selling points, model store communications, seasonal selling direction, VP Operations, RVP and Zone Director expectations. Develops and leads huddles on sales and service. Maintains a focus on food service area, especially from 111pm acting as a concierge to ensure legendary customer experiences. Assists management team with staffing needs and training initiatives being sure to hire and train for a positive service personality. Conducts onboarding. Monitors new hire training to ensure knowledge transfer and comfort level; conducts role play scenarios to increase service level of new hires. Coordinates and facilitates departmental crosstraining within the store. Encourages and assists in developing teammates to be able to take on increased responsibility and promotional opportunities. Stays involved with C3 courtesy and concern comments as well as other customer feedback, follow up as directed by Store Manager. Helps to coach and counsel teammates involved in complaints and recognize those who receive compliments. Monitors and reports to management on key business metrics related to sales and service including but not limited to: CX survey, C3 customer comments, sales performance vs. budget, sales performance relating to storespecific and corporate sales initiatives. Exhibits service behaviors and assists management with coaching and counseling those behaviors in others including role playing, service school, and positive recognition and rewards. Oversees samples and sales teammates to encourage extroverted sales oriented interactions with customers. Fulfills role of construction liaison during remodels. Performs other related duties as assigned by management.
Must be at least 18 years of age. Satisfactory performance reviews. Ability to work a flexible work schedule to include nights and weekends. Strong communication skills, both written and verbal. Strong presentation skills and ability to facilitate to a large group or one-on-one. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong desire to train and mentor others. Basic computer skills.
EDUCATION AND EXPERIENCE
OTHER PHYSICAL REQUIREMENTS
Price Chopper/ Market 32 and the Golub Corporation does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Nearest Major Market: Albany
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