Job Information
Orange-Ulster BOCES Summer Technical Support Assistants Interns in Goshen, New York
Acts as the liaison between user and technical personnel and serves as the central contact person for user reporting of all hardware and software problems; Resolves all reported problems by directly solving, if appropriate, or by immediate referral to appropriate personnel; Maintains full documentation of problems and their resolution; tracks unresolved problems and follows up until problem resolution occurs; Creates and maintains a variety of departmental related databases and spreadsheets and prepares various reports and queries from said databases; Provides training sessions to users on using internet or various software applications; Researches hardware and software and obtains proposals and price quotes from vendors; Attends training as necessary to be able to provide support for various software applications; May maintain and update information onto website, and perform installation of computer hardware and software, preventive maintenance and minor troubleshooting.
Civil Service Title: Technical Support Assistants