Customer Service Representative - Seedway, LLC - Hall, NY in
Hall, New York
- Seedway* is headquartered in Hall, New York with branches in Pennsylvania, Florida, Vermont, Maine, and New York. Seedway has about 220 employees (including seasonal workers) and approximately 15,000 customers. The cooperative does business in farm, vegetable, and turf seed. Seedway is part of the GROWMARK System, an agricultural cooperative serving more than 100,000 customers across North America and Ontario, Canada. _ PURPOSE AND SUMMARY STATEMENT_ Performs a variety of clerical duties, as well as provides customer service to office visitors and telephone calls. _ ESSENTIAL JOB FUNCTIONS_ Performs order entry in Seedway’s JD Edwards’s system and processes data entry related to credit status, acknowledgements and product and price verification. Must be willing to work in a positive, collaborative manner with team, and present a cheerful, pleasant, positive outlook (or interface) with customers. Answers telephone, determines the nature of business and directs call to the correct department or destination. Communicates with customers, salespersons, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Organizes and processes incoming work, enters orders from mail-ins, internet, faxed in and walk in customers. Operates office machines such as photocopiers, printers, and personal computers. _ OTHER JOB FUNCTIONS_ Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply. Performs all other duties as assigned. _ REQUIREMENTS_ Requires a high school diploma (some level of secondary education preferred), or the equivalent thereof, and 1 – 3 years or more of clerical related work experience to demonstrate knowledge of professional communication skills, typing proficiency and Microsoft Office programs. Must have and maintain a valid driver’s license and satisfactory driving record. Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development. Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position. We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.