New York Seasonal Jobs

Description:

This Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently BOCES supports the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August.

The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk analyst and field staff. Light troubleshooting knowledge would be extremely helpful. This person needs a car and prior phone support experience. This role is SEASONAL and goes through October (there is a chance you could stay on board but it is not guaranteed). This is good for folks trying to get their foot in the door but the manager would not expect someone to leave their job for this as it is project based.

The manager explained customer service is the most important aspect of this role. Someone who can speak with end users while working in a high stress situation is crucial. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users.

Skills:

Moves, PC set up, Deployment, Migration, Remote Support,, Password Reset

Top Skills Details:

Moves, PC set up, Deployment, Migration

Additional Skills & Qualifications:

They must have a good demeanor around anyone they encounter and over the phone.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.