Catamount Ski Resort Seasonal-Zip Line Guides-FT or PT in Hillsdale, New York
Zip Line Guides-Seasonal Full time or Part time hours available.
Provide instruction and guide service for guests that zip line at Catamount Ski Resort.
Essential Duties and Responsibilities:
-Meet and greet all guests and answer any questions they have.
-Assist with check-in to verify all guests are present & waivers are signed.
-Perform inspection of the zip line courses, gear, and all equipment.
-Assist guests in gearing up and verify their gear is properly fitted.
-Provide clear and concise directives to guests on tours.
-Instruct and monitor guests on zip line safety practices.
-Perform retrievals and evacuations when necessary.
-Maintain daily log books, tour sheets & other paperwork.
-Provide basic first aid care when necessary.
-Assist guests to overcome any anxieties they may have.
-Safely load and unload guests from moving chairlifts.
-Cross train and cover shifts for the Aerial Park Adventure Course.
-Ensure that all guests have a fun and memorable experience.
-Perform other tasks as assigned by manager.
Minimum Qualifications: (Knowledge, Skills, and Abilities):
-Skilled in providing excellent customer service.
-First aid & CPR certification required. On-site training provided.
-Display good judgment skills in making decisions.
-Follow company procedures for maintaining a safe workplace.
-Communicate clearly using 2 way radios.
-Connect with guests and interact with children.
-Maintain composure and perform under stressful conditions.
-Maintain good communication with team members & management.
-Friendly Service: Treat people courteously and respond in a helpful manner.
-Teamwork: Interact with team members effectively and put company goals first.
-Work Standards: Maintain high standards in the quality & consistency of work.
-Must be comfortable working at heights.
-Must be physically fit and able to lift up to 50 lbs.
-Must meet the minimum/ maximum weight requirements of 100 lbs to 260 lbs.
-Must be able to hike, stand, bend, climb, lift, reach, and pull repetitively.
-Must be mentally attentive and focused at all times.
-Must be able to adapt to climate and work in extreme weather conditions.