Internal Revenue Service Contact Representative **SEASONAL** (Collection Representative) in Holtsville, New York
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WHAT IS THE SMALL BUSINESS / SELF-EMPLOYEDDIVISION?
The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers. SB/SE taxpayers generally have higher incomes than most taxpayers, need to file twice as many tax forms, and generally need to rely more on paid tax preparers and the taxpayer education outreach activities of the IRS.
WHAT DOES A CONTACT REPRESENTATIVE DO? IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.As a Contact Representative you will: Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
Address wide range of issues/problems that require unique solutions;
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
Secure, analyze and protect sensitive personal and financial information;
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this positionWHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Conditions of Employment
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Must be a U.S. Citizen or National
You must meet the following requirements by the closing date of this announcement: GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor’s degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
Forty Five (45)vacancies are to be filled in the following locations at Holtsville, NY
Anticipated Start Date: June 8, 2020 (06/08/2020)
CONDITIONS OF EMPLOYMENT:
We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. This is a bargaining unit position.
A 1-year probationary period is required.
Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Undergo an income tax verification and review of prior performance/conduct.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Obtain and use a Government-issued charge card for Business-related travel.
We offer opportunities for telework.
We offer opportunities for flexible work schedules.
Must meet IRS telework eligibility requirements. This is a Full Time Seasonal position, for 6-8 months, subject to recall when workload increases. Tour of Duty: Must be able to work one of the following shifts: 6:00 a.m. - 2:30 p.m., 7:00 a.m. - 3:30 p.m., 8:00 a.m. - 4:30 p.m., 9:30 a.m. - 6:00 p.m.
Health and Life Insurance will be offered.
Allocations may be moved due to applicant pools.