Vail Resorts Ski School Supervisor - Full & Part Time - Winter Seasonal in Hunter, New York
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
Hunter Mountain is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All Hunter Mountain employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!
The Ski and Snowboard School Supervisor is a member of the management team who is responsible for the quality assurance and management of labor costs of their groups with guidance from the Manager. Position is responsible for the training, managing, scheduling, payroll, financial management and morale of instructors. The Ski and Snowboard School Supervisor is responsible for promoting workplace safety programs, assignment of ski school products to instructors, instructor on-hill observations to review product quality offering feedback and systemic evaluations. Responsible for regular interaction with guests to solicit feedback, resolve conflicts, and accommodate.
Instructor scheduling to fairly administer work priority status, while managing labor budgets for financial success. Performance measured monthly by meeting or exceeding financial metric
Continuous interaction with Product Sales team to manage lesson bookings ensuring exceptional guest experiences while maximizing revenue. Appropriate level of expertise utilizing RPOS sales and reporting tools, including monitoring and administration of inventory controls. Famliarity with Peoplesoft for payroll issues
Ensure the highest level of quality in regards to private or group lessons and overall ski/snowboard school experience
Responsible for implementing guest recoveries and tactics to increase Guest Experience (GX) scores. Performance measured by meeting or exceeding GX survey metrics.
Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication. Oversight of family members to ensure all safety compliance programs (on-line safety quiz, equipment check, park pass program, kids on lifts) achieve 100% completion rate. Performance measured by achieving or exceeding worker's compensation metrics
Safety rotation for observation purposes in regards to reviewing product quality and instructor performance and safety, including monitoring of suggested and prescribed routes
Conduct work place safety initiatives to include: Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met. Lead Movement Prep as part of morning meetings
Staff communication to include: daily morning meetings, monthly staff meetings, instructor messaging for company/department updates utilizing social media, e-mail, instructor messaging and morning meetings. Post morning meeting notes. Responsible for achieving or exceeding expectations in Employee Engagement Survey metrics
Drive company value and stated goal of Zero Footprint by 2030
Lead team members in their professional development for Performance Management including ongoing communication, mid and end of season reviews for staff and coaching/disciplinary actions when deemed necessary. Schedule and facilitate one on one's with direct reports to review professional development
Understanding of our ski school-wide, resort-wide, and enterprise-wide business strategies. Strong ability to communicate the connection between those strategies and the priorities of instructors
Role model and bring to life the company's values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun
Remain current with certification and membership of professional ski/snowboard organizations
Other duties as assigned
High School Diploma
Proficient in reading, writing, and communicating in English
Minimum of three years as a full-time instructor for a recognized ski/snowboard school
Previous experience as an Instructor Trainer or Supervisor Assistant is highly recommended
Current professional instructor certification: PSIA/AASI Level 1 or 2 preferred
RPOS, MS Word, Excel, Outlook, Social Media, base and hand-held radio
Verbal communication in person and via telephone with guests, instructors and management
As a premier, world-class resort in the Catskills, guests at Hunter Mountain can expect the ultimate ski experience with service to match. Join us and become a part of a team who takes pride in providing the best of what the mountain has to offer. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 223167
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