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Vail Resorts Ticket Scanning Manager - Winter Seasonal in Hunter, New York

As a premier, world-class resort in the Catskills, guests at Hunter Mountain can expect the ultimate ski experience with service to match. Join us and become a part of a team who takes pride in providing the best of what the mountain has to offer.

As of Nov.15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Join us now and receive an end-of-season bonus of $2/hour for every hour worked!

To manage daily operations of lift access in each resort access point & maintain a strong cohesive team to ensure an “experience of a lifetime” for all employees and guests. The Scanning Manager works on long-term planning and execution of business objectives including Safety, Guest & Employee Experience, and Financials. This is achieved through focus on quality control, training and staff performance development, teamwork, communication, guest relations, administrative duties and self-development. Responsible for hiring of all Scanning staff from frontline to supervisors. Additional responsibilities include, but are not limited to:

Job Responsibilities:

  • Monitor overall quality of lift access scanning in base area to ensure “experience of a lifetime” for all guests and employees.

  • Work with Product Sales peers to foster and maintain a strong safety culture and continued development of the safety plan.

  • Support and oversee summer ticket and activity sales.

  • Develop strong working relationships with Product Sales, Mountain Ops, and Ski & Ride School to streamline the guest experience and resolution of ticket/pass issues at the lifts.

  • Conduct scanning audits and work with Internal Audit and Finance to provide metrics for quality controls.

  • Create a fun and enjoyable work environment by elevating the employee and guest experience.

  • Drive team to achieve Guest Experience and Safety goals for the season.

  • Training and development of Scanning Supervisors

  • Develop staff training programs with assistance from senior leadership

  • Complete performance evaluations for direct reports.

  • Participate in the Vail Resorts Scanning Best Practice Group and execute upon new initiatives.

  • Enforce company policy in regards to theft of services and season pass frauds and collaborate with resort security, public safety and/or local law enforcement.

  • Ability to understand all ticket and pass products and the benefits associated with each for the purpose of maintaining Resort and VRI policies.

  • Manage payroll and scheduling of staff in all locations to ensure all shifts are filled and the department does not incur excessive labor. Also, recruit staff to pick up extra shifts during busy periods to fill vacant shifts.

  • Prepare annual fiscal budget and identify capital budget needs with Senior Leader.

Job Requirements:

  • High school education or equivalent - required

  • Minimum of 4 years guest relations experience - required

  • Minimum of 2 years supervisory/management experience - required Ability to read, write, speak, and comprehend English language proficiently;

  • Able to lift and carry 30 lbs;

  • Able to work in all weather conditions including winter snow and summer sunshine;

  • Able to stand for long periods of time.

  • Strong Computer Skills: MS Word, Excel, PeopleSoft, email, etc.

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 379039