ADD Lumber Co. Retail Customer Service Associate in Irving, New York
Irving. Customer Service Associate. Full Time Position. 40 hours per week, 5 days a week with one day being a Saturday or Sunday.
Since 1982, ADD Lumber Company has been providing the best-quality building products and construction supplies to contractors, builders and homeowners backed by outstanding customer service! Our busy True Value Hardware & Lumber store is seeking a qualified candidate to be a Customer Service Associate in our Irving, NY store.
Models and delivers a distinctive and delightful customer experience.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Provides customers with courteous, friendly, fast, and efficient service.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks-in and prices merchandise as required or as directed by store manager.
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Ensures stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Become familiar with major store departments: Electrical, Plumbing, Hardware, Tools, Power Tools, Paint, Cleaning/Storage, Lawn & Garden, Seasonal, etc.
Learn Paint Center: mixing paint, paint matching, different types of paint, stains, etc. and painting accessories.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
We recognize the value of our team and offer a complete compensation and benefits package including a 401k with company match. If honesty, quality and dependability are values you uphold, we'd love to meet with you.
Qualifications & Skills:
High School diploma / GED required.
Able to pass pre-employment drug screening & background checks.
Prior Retail / Sales experience.
Knowledge of Hardware and Building Materials a PLUS!
Should be able to calculate figures and amounts and apply basic concepts of math.
Must have basic knowledge of computers.
Must be able to lift 25 pounds without assistance.
Flexible hours of availability are required (includes weekends and holiday) due to the demands of the retail environment.
Apply in person at ADD Lumber, Rt.5&20, Irving, NY