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Eileen Fisher CRM Development Lead in Irvington, New York

EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.

Values Statement:

As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position, and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

  • We are authentic

  • We thrive in connection

  • We trust each other

  • We innovate through creativity

  • We are committed to the health of the whole

  • We are united by purpose

    Position Summary:

This position is based in Irvington, NY, with 2-3 days in the office and 2-3 days remote

EILEEN FISHER is seeking a Senior System Analyst / Developer to join our Information Technology team located in Irvington, NY. This position is responsible for information technology solutioning and support for the company’s digital marketing systems. The CRM Development Lead will report to the IT Manager.

In this role, you will be responsible for architecting, developing, implementing and supporting digital marketing solutions that encompass Customer Relationship Management (CRM), email campaigns, site monitoring tools, etc. You will have the opportunity to work with a variety of technical and business users to understand requirements and translate those into digital solutions working with business, IT and vendor partners.

Responsibilities:

  • Work with business partners and system integrators to identify and integrate CRM packaged systems with the goal of maintaining a system architecture that leverages industry-standard tools / systems.

  • Work with business partners and EF IT to architect and develop custom CRM digital solutions, where required, with the goal of meeting business requirements while using the IT technology stack and guidelines.

  • Maintain architecture and integration documentation related to digital marketing systems.

  • Ensure that data connectivity works in all respects and work with the MuleSoft and Dev Ops teams as needed.

  • Ensure that digital marketing solutions effectively work with existing SalesForce Commerce platform, Merkle CRM, Responsys, Amperity, Martech, etc.

  • Work with business partners to align and maintain digital marketing systems portfolio consistent with strategies.

  • Design, develop and implement high performance marketing solutions while ensuring that appropriate monitoring and exception handling is established.

  • Provide production support and oversee offshore production support teams as needed.

  • Create and architect monitoring systems to ensure timely delivery of CRM data files and processes.

  • Conduct root cause analysis and provide solutions for production and development issues

  • Ability to go into applications and understand their data models and structures to design, develop and support the integrations. Some of this will require applications assistance but the ideal candidate also must have some data integration experience.

  • Assist in providing reporting for the business in use of these systems.

Required SkillsRequired Experience

  • 5+ years of digital marketing systems experience.

  • Strong knowledge of the digital marketing landscape as well as industry best practices, development methodologies & standards

  • Solid programming skills using tools such as Python, AWS Toolkit, REST, SQL and at least one programming language that can parse and manipulate JSON and / or XML data such as Node.js,Perl, etc.

  • Experience with CRM SaaS platforms such as Merkle CRM, Responys, Amperity.

  • Experience with common reporting and data manipulation tools such as Tableau, Microsoft Excel.

  • Experience with Core Java and/or MuleSoft is a plus.

    Education:

  • Bachelor's degree in Computer Science, Business or related field; or a minimum of 6 years of experience

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

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