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Eileen Fisher Customer Insights Analyst (Temporary, Remote in the US) in Irvington, New York

EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.

Values Statement :

As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position, and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

  • We are authentic

  • We thrive in connection

  • We trust each other

  • We innovate through creativity

  • We are committed to the health of the whole

  • We are united by purpose

    Position Summary :

This position will focus primarily on customer health across all channels of business and CRM campaign reporting. Additional analytics and reporting might include direct mail performance and digital media attribution. We are looking for someone willing to “roll-up-their-sleeves,” who thrives in detail, is curious to identify and solve problems, and who can translate complex data to succinct, meaningful insights and recommendations. You should have direct, hands-on experience mining and validating data to answer questions about customer behavior for internal stakeholders.

Summary of Duties and Responsibilities :

  • Define key reports, dashboards, and analytics that will drive the retail business forward, through partnering with the CRM team, CRM and database vendor, loyalty vendor, retail store teams, wholesale marketing team, and ecommerce team.

  • Build reports, analyses, dashboards and analytic models for business users across all marketing channels to support the business.

  • Leverage SQL experience to write and test code to extract data from our Merkle CRM customer database, including designing any necessary custom tables, views, functions, and stored procedures.

  • Own customer Business Intelligence (BI) progression strategy, taking into consideration existing reports used by each team and their necessary evolution.

  • Facilitate self-service reporting for internal users, utilizing current reporting tools, and arrange and train business teams others on the marketing team or business teams). When appropriate, work to incorporate new tools and reports.

  • Coordinate data sourcing across ecommerce, digital, retail, and wholesale platforms (internal and external) to enable reporting.

  • Coordinate customer behavior analysis with the CRM team, CRM vendor and loyalty vendor, and email service provider, to drive strategy.

  • Create and send reports to business leaders on recurring basis, performing ad hoc analysis, partnering with CRM Manager on database design, feed issues and database documentation

  • Perform other duties as requested

Required SkillsRequired Experience

  • 3-5 years in a direct-to-consumer CRM or Analytics marketing role in Retail and Ecommerce environment

  • Expert SQL Developer writing optimized SQL queries

  • The successful candidate will be an effective analytics leader with strong business intelligence, and data skills, and a proven track record of success in delivering customer insights to drive marketing strategy

  • Ability to work through ambiguity and thrive in a fast-paced, dynamic environment.

  • Retail business and marketing knowledge and understanding of typical KPIs and database constructs

  • An understanding of Business Intelligence / Data Warehouse projects, customer database structures

  • Experience with modern dash boarding and data visualization tools (such as Tableau) or other reporting tools

  • Outstanding functional and technical communication skills

  • Highly comfortable analyzing data and making it digestible to non-technical teams

  • Comfortable working in CRM tools and analytics environments

  • Self-motivated, results-oriented, strategic thinker

  • Strong time management and prioritization skills

  • Proficient in Microsoft Office Suite, with heavy focus and expertise in Excel and Powerpoint.

    Desired Experience:

  • Data quality methodology and data modeling skills a plus

  • Knowledge of Tableau a plus

  • Knowledge of CRM, DMP, R, or SQL a plus

    Education :

Bachelor’s Degree required. Degree in Marketing, Business, Statistics, or other related field preferred.

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.