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Eileen Fisher Retail Business Analyst (New York Metro area) in Irvington, New York

this is mostly a remote role with occasional time in the office in Irvington, NY

EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.

Values Statement:

As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position and are intended to be woven into all we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion. Our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

  • We are authentic

  • We thrive in connection

  • We trust each other

  • We innovate through creativity

  • We are committed to the health of the whole

  • We are united by purpose

Position Summary:

The Retail Business Analyst is the key connection between the business and the IT team. They have a deep understanding of the business processes and understand how technology can solve issues the business is facing or might face in the future.

  • Key liaison with the business to understand business processes, rules and requirements.

  • Analyze complex business problems and assess how technology may solve them. Work within the Retail Systems Support IT team to recommend solutions (new software, updated software, new hardware).

  • Formalize the objectives and scope of business systems (project planning and startup).

  • Consult with business on requirements to develop the project requirements (business requirements documentation).

  • Develop (with the business) user acceptance requirements for new software (user test plans)

  • Provide support to business when key issues occur (bridge business and IT solutions when major incident occurs, react to regulatory and compliance issues).

  • Able to provide support for systems, including evening, weekend, peak business activity periods and on call assignments

  • Address production issues in a timely and efficient manner with the appropriate sense of urgency and prioritization: perform all necessary investigation and analysis to solve the issues.

Primary Responsibilities/Accountabilities:

  • Support the development of business cases by gathering information to be included in a business case.

  • Gathers information and supports the completion of the Business Requirements Document.

  • Develops requirements for solutions by working closely with the business and appropriate IT teams.

  • Have deep knowledge of retail store systems and business processes combined with the ability to handle complex business situations, and communicate effectively with all levels of the organization.

  • Experience working with project management tool such as: JIRA, Confluence, Sharepoint or any other related tools

  • Supports the development process by:

  • Supporting solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.

  • Adhering to SDLC and/or PMLC standards and governance.

  • Supports solution deployment by:

  • Supporting solution integration and user acceptance testing.

  • Providing post implementation support to business.

  • Developing user acceptance criteria.

  • Testing case execution as needed.

  • Other duties as assigned.

    In addition, the following are critical skills required (or desired, where noted) to perform well in this position:

  • Must have experience in managing/implementing store systems, including POS, payment terminals, sales tax systems, in-store technology, and processes.

  • Working knowledge of the following systems:

  • Retail POS Systems knowledge

  • Payment

  • OMS (Order Management Systems)

  • Tax engine

  • ERP

  • Omni Channel project experience

  • Demonstrated knowledge in architecture, design, software development, database management systems and systems integration in multi-platform environments.

  • Structured problem-solving skills; ability to identify high-impact issues/risk for leadership review

  • Excellent understanding of technology with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals

  • Hands-on experience with large-scale system development efforts through all stages of the project life-cycle

  • Excellent oral and written communication skills with the ability to influence across the organization

  • Excellent interpersonal skills, including customer-facing skills at all levels of the organization.

  • The incumbent will achieve results through exceptional subject matter expertise, technology leadership, strong analytical skills, innovation, collaboration, teamwork, and a hunger to succeed.

  • Experienced in alerting and monitoring for the retail store systems

    Core Responsibilities

    Customer Focus:

  • Listen first, ask questions second and act on feedback from our customer and associates

  • Treat each business partners as we would want to be treated

  • Support our front-line associates. See everything we do through their eyes

  • Provide an inspiring experience


  • Meet our commitments and exceed the expectations of others

  • Establish goals that challenge, stretch and lead to breakthrough performance

  • Acknowledge our mistakes and embrace the opportunity to improve

  • Use objectivity and data to make sound decisions

    Integrity - Act honestly and ethically inspiring trust

    Quality/Innovation - Committed to quality and innovative excellence in everything you do

    Team - Be unified in our purpose and vision

Required SkillsRequired Experience


Bachelor’s degree in Computer Science, Business Administration or relevant field of work or equivalent work experience.

Required Skills & Experience:

  • 3+ years of relevant experience and 5+ years of IT experience

  • Contributed to business case development

  • Regular interaction with business partners

  • Must have experience managing technical projects focused on Omnichannel enablement

  • NCR POS background will be a major advantage

  • Omni Channel experience

  • Good Knowledge of Software Development Life Cycle waterfall and Agile Development

  • Experience in client handling and communication with multiple stake holders

Desired Experience:

  • OMNI-Channel processes and E-Commerce knowledge or working on e-Commerce projects a plus