Eileen Fisher Sales Operations Associate- Remote (Metro NY Area) in Irvington, New York
EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season. We make our clothes to last—and then take them back to be reworn again or remade into entirely new designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to creating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. Our clothes are sold at over 65 EILEEN FISHER retail stores, and 1,000 department and specialty stores internationally, as well as 2 RENEW stores, which feature gently worn and remade designs from our take-back program. EILEEN FISHER is a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability and transparency.
Position Summary: The Sales Operations Coordinator supports sales and company initiatives by managing the flow of product from order entry to ultimate delivery in the most timely and strategic manner, while providing connections between internal and external partners to achieve maximum customer satisfaction and profitability.
They will be responsible for managing wholesale account structure (boutiques, department stores, online) while growing partnerships and ensure customer satisfaction, timely merchandise deliveries and successful performance and representation of the collection. They will participate in department projects.
Summary of Duties and Responsibilities: • Serve as the lead point of contact for all account operational matters related to Enterprise Resource Planning (ERP), including setting up and maintaining accounts, entering and maintaining orders, research and processing of return authorizations, etc.• Ensure accounts shipping needs are being supported and aligned with department strategies• Clearly communicate the progress of monthly shipping initiatives to internal and external stakeholders• Knowledgeable of Routing Standards and Compliance requirements for assigned accounts. Use this information to maintain accuracy in ERP and internal processeso Partner as needed with internal teams to identify aspects that will need exemptions/modifications to• Electronic Data Interchange (EDI) responsibilities• Provide professional and timely support to accounts • Partner with internal teams in support of the work• Chargeback prevention and resolution• Responsible for running daily departmental reports and taking action as needed• Responsible for filling out various forms and maintaining department records• Build and maintain strong, long-lasting account relationships• Miscellaneous duties including virtual filling, covering for other members of the team, department projects, etc• This position requires occasional travel to other locations
Required SkillsRequired Experience
Skills &Experience: • 1-2 years of relevant experience, preferably in the apparel industry supporting Department Stores, Web and Boutique accounts. Experience with EDI orders.• Experienced using ERP software (preferable Blue Cherry) and functions at a high proficiency level in MS Office programs (particularly MS Excel) and seeks out further knowledge to evolve with business needs• Proficient in planning, organizing and prioritization of work• Proactively identifies potential issues and delivering solutions that supports EILEEN FISHER and our accounts• Proven ability to juggle multiple tasks/projects at a time, while maintaining sharp attention to detail• Strong analytical and strategic thinker• Strong verbal and written communication skills
EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.