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Cornell University Guest Service Agent Full-Time - The Statler Hotel in Ithaca, New York

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
As part of the university's , all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location.

New hires are required to provide documentation showing full vaccination status (that is, completion of two shots of the Moderna or Pfizer vaccine or one shot of the Janssen/Johnson & Johnson) before their first day of work. If a new hire's vaccination is not complete or information is not received by their start date, the first day of work will be delayed. It is possible in some cases that an offer of employment may be withdrawn.

For additional information on Cornell's Vaccination Compliance Program .Cornell University's Statler Hotel has launched a search for a full-time Guest Services Agent to join our Front Office Team. As a Guest Services Agent, you will work on a team of professional staff and bright, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests of the Statler Hotel.

This is a great opportunity for someone who has an interest in advancing their career in hospitality. The hotel's front office is at the command central for a hotel. We provide lodging and service to wide range of visitors, ranging from first time visitors like prospective students and their families, to seasoned world travelers, alumni and other VIPs. Our Guest Service Agents provide a warm welcome, an efficient check-in, check-out process, and assist with a range of other guest needs. Our GSA's serve as ambassadors to Cornell University and our school/hotel!

The Statler Hotel:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality-marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
What we are looking for in a Guest Services Agent:
The Guest Service Agent's (GSA) first responsibility is to provide a warm welcome and attentive service to guests and visitors to the Statler Hotel.
The GSA will provide an efficient check-in and check-out process and assist with guests' needs throughout their stay.
The GSA is responsible for transient guest reservations, maintaining accurate, updated reservation records.
The GSA will work closely with Statler Sales to coordinate group room bookings and with other Cornell departments on their room reservations.
The GSA will assist with other team members at the Bell Stand during busy periods.

Required Qualifications:
High School Diploma and some relative experience working in a hotel, preferably a hotel Front Office.
Basic computer skills, Proficiency with Microsoft Office Suite
Professional demeanor, dignified composure, pride in personal appearance.
Superior communication skills (verbal and written) and professional phone etiquette.
Warm and enthusiastic personality, committed to giving your best effort.
Valid US Driver's License with clean driving record.

Preferred Qualifications:
Associate's degree
Knowledge of hotel management systems/revenue management/OTA's (online travel agencies)
Some accounting experience

Rewards & Benefits:
Cornell University provides a wide array of great benefits, including: health care options to choose from, a 403b retirement plan using multiple investment options, a range of impressive educational benefits, generous leave provisions, including 3-4 weeks vacation, 13 holidays (including end of year winter break through New Year's Day) and Health and Personal Leave.
Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.
Cornell University has also been nationally recognized as an award-winning workplace for our health, well-being, sustainability and diversity initiatives.

Please include your resume and cover letter when applying.
University Job Title:Guest/Client Services Agent
Job Family:Auxiliary Services
Level:C
Pay Rate Type:Hourly
Company:Endowed
Contact Name:Leanna Caloras
Number of Openings:1

Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see . The final rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience.

Education level to the extent education is relevant to the position.

Unique applicable skills.

Current Employees:
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Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit on the HR website.

Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:
Please read the required Notice to Applicants statement by . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2022-06-16-07:00

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

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