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Cornell University Program Coordinator, Ticket Operations & Camp Programming in Ithaca, New York

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Cornell University is an NCAA Division I institution and a member of the Ivy League. The university fields teams in 37 intercollegiate sports and provides a comprehensive physical education program. The university is committed to excellence in academics and athletics, gender equity and diversity in its programs, and a well-balanced, broad-based intercollegiate athletics program. Athletics and Physical Education offers a diverse program of physical and outdoor education, recreational services, intramural sports and intercollegiate athletic competition, plus Wellness programs for faculty and staff and fitness centers for the entire Cornell community.
The Program Coordinator for Ticket Operations & Camp Programming is directly responsible for many facets of athletic ticketing, camps and clinics, and marketing within the Department of Athletics & Physical Education. This position serves as a director for Cornell Camps & Clinics; this programming includes CUBS Camp, a highly visible summer program within the department for kids ages 5-12, as well as several other sport-specific day camps and clinics throughout the year. While operating within the guidelines of the New York State Department of Health, Cornell Camps & Clinics requires a high level of safety and supervision to maintain compliance. The CUBS Camp is a critical source of revenue for the department and requires consistency in leadership and curriculum development in order to be successful and maintain a high rate of return. This position will devote significant time throughout the academic year to the development of all summer programming, and as well as camp promotions within the community. Additionally, this position coordinates game-day ticket management for several athletic events, including supervising the ticketing office staff. You will act as the point-of-contact with ticket software vendor, provide customer service via phone, mail and walk-up, conduct outbound sales and service calls, and assist with database management.
* Proven ability to effectively manage a high volume of work and accurately determine priorities.
* Proven ability to positively interact with all levels of staff, faculty, students and other constituents from diverse communities.
* Comfortable working in a fast-paced and busy office.
* Outstanding organizational, problem-solving, and customer service skills.
* Ability to maintain confidentiality and to appropriately handle highly sensitive information.
* Reliable, responsible; must exercise good judgment and enjoy working with children, especially 5 to 13 year olds.
* Bachelor s degree and 1-2 years relevant experience.
* Experience managing staff
* Must be able to work evenings and weekends.
* High level of competency in Microsoft Office (especially Excel and Word)
* Athletic ticketing experience.
* Valid and up-to-date Lifeguard, CPR/First Aid certifications
* Event-planning experience
* Knowledge and understanding of NYS Department of Health camp guidelines
* Master's degree
* High level of competency in Adobe Creative Suite
NOTE: There is no visa sponsorship for this position.
CONTACT NAME:Cassie Palladino
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Employer's Job# WDR-00019024
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