Cornell University Reference Assistant in Ithaca, New York
Cornell University Library seeks A FULL-TIME REFERENCE ASSISTANT in the Department of Research & Learning Services. The department administers the reference and instruction services of Cornell's Olin and Uris libraries and primarily serves the College of Arts and Sciences. This department includes the Maps & Geospatial Department. All department members are active in outreach to various groups of library constituents.
KEY RESPONSIBILITIES ARE:
* Assist users of the Library with their information needs, primarily at the reference desk in Olin Library and through digital reference services such as online chat and email.
* Conduct reference interviews to ascertain library users needs. Entails questions, clarification and analysis; formulation of search strategies; interpretation and synthesis of information; judgment of accuracy, completeness and appropriateness of response; and determination of follow-up actions, including referral to subject specialists and other services or staff.
* Teach individual users how to navigate and use online and print information resources.
* Support librarians and department initiatives with tasks and projects, including, but not limited to administrative support for the Graduate Immersion Programs, Summer Fellows, and Arts & Sciences seminars from planning through completion and assessment.
* Participate in training sessions and meetings. Engages in independent learning activities to continuously promote skill development and increase knowledge of collections and resources.
Currently the schedule for this position includes daytime, weekday shifts (Thursdays 9am to 5pm is required), and after a period of intensive training, will include Sunday afternoons, 1-6pm and evening hours to be determined.
Reference Services are provided 7 days a week, and 4 evenings per week until 10 pm. Schedule based on departmental needs.
* Bachelor's degree or other formal training program of four years.
* One to two years of relevant, successful customer or public services work experience.
* Effective written, verbal, and presentation skills. Ability to communicate well with a diverse user population in an academic setting.
* Demonstrated commitment to providing excellent public service.
* Ability to interpret, clarify and analyze users' questions, and make appropriate judgments. A strong aptitude for working calmly under pressure at a public desk.
* Ability to learn continuously and independently. Demonstrated ability to work collaboratively in a rapidly evolving environment.
* Familiarity with PC- and Macintosh-based operating systems.
Academic background in the humanities or social sciences. Library experience, especially in public services. Teaching experience or knowledge of a foreign language. Experience with academic research in an online environment. A strong aptitude for developing new technology skills. Experience gathering and manipulating data for decision-making.
No Visa sponsorship or relocation assistance is available for this position.
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UNIVERSITY JOB TITLE:Public Svcs Asst IV
PAY RATE TYPE:Hourly
CONTACT NAME:Denise Smith
NUMBER OF OPENINGS:1
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Employer's Job# WDR-00020090
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