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Cornell University Reference Assistant in Ithaca, New York

Cornell University Library seeks A FULL-TIME REFERENCE ASSISTANT in the Department of Research & Learning Services. The department administers the reference and instruction services of Cornell's Olin and Uris libraries and primarily serves the College of Arts and Sciences. This department includes the Maps & Geospatial Department. All department members are active in outreach to various groups of library constituents.
KEY RESPONSIBILITIES ARE:
* Assist users of the Library with their information needs, primarily at the reference desk in Olin Library and through digital reference services such as online chat and email.
* Conduct reference interviews to ascertain library users needs. Entails questions, clarification and analysis; formulation of search strategies; interpretation and synthesis of information; judgment of accuracy, completeness and appropriateness of response; and determination of follow-up actions, including referral to subject specialists and other services or staff.
* Teach individual users how to navigate and use online and print information resources.
* Support librarians and department initiatives with tasks and projects, including, but not limited to administrative support for the Graduate Immersion Programs, Summer Fellows, and Arts & Sciences seminars from planning through completion and assessment.
* Participate in training sessions and meetings. Engages in independent learning activities to continuously promote skill development and increase knowledge of collections and resources.
Currently the schedule for this position includes daytime, weekday shifts (Thursdays 9am to 5pm is required), and after a period of intensive training, will include Sunday afternoons, 1-6pm and evening hours to be determined.
Reference Services are provided 7 days a week, and 4 evenings per week until 10 pm. Schedule based on departmental needs.
REQUIRED QUALIFICATIONS:
* Bachelor's degree or other formal training program of four years.
* One to two years of relevant, successful customer or public services work experience.
* Effective written, verbal, and presentation skills. Ability to communicate well with a diverse user population in an academic setting.
* Demonstrated commitment to providing excellent public service.
* Ability to interpret, clarify and analyze users' questions, and make appropriate judgments. A strong aptitude for working calmly under pressure at a public desk.
* Ability to learn continuously and independently. Demonstrated ability to work collaboratively in a rapidly evolving environment.
* Familiarity with PC- and Macintosh-based operating systems.
PREFERRED QUALIFICATIONS:
Academic background in the humanities or social sciences. Library experience, especially in public services. Teaching experience or knowledge of a foreign language. Experience with academic research in an online environment. A strong aptitude for developing new technology skills. Experience gathering and manipulating data for decision-making.
No Visa sponsorship or relocation assistance is available for this position.
TO BE CONSIDERED, PLEASE SUBMIT BOTH A COVER LETTER AND A RESUME. WE HAVE FOUND IT MOST EFFICIENT TO SAVE BOTH IN ONE DOCUMENT BEFORE ATTACHING.
UNIVERSITY JOB TITLE:Public Svcs Asst IV
LEVEL:D
PAY RATE TYPE:Hourly
COMPANY:Endowed
CONTACT NAME:Denise Smith
NUMBER OF OPENINGS:1
CURRENT EMPLOYEES:
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EMPLOYMENT ASSISTANCE:
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 255-6866, fax (607) 255-0298, or email at .
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. 4:30 p.m. to use a dedicated workstation to complete an online application.
NOTICE TO APPLICANTS:
Please read the required Notice to Applicants statement by CLICKING HERE. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO STATEMENT:
Diversity and Inclusion are a part of Cornell University s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
2019-07-29-07:00.

Employer's Job# WDR-00020090
Please visit job URL for more information about this opening and to view EOE statement.

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